Operations - General Manager - Hanwell, Canada - Franchise Management Inc

Description

General Manager

RESPONSIBILITIES:

• Responsible for providing leadership in the restaurant - recognizing and motivating Shift Leaders, Shift Managers and Team Members; coaching and training the team in order to achieve operational excellence.
• Ensure restaurant team maintains the highest possible level of customer service.
• Assist Area Coach with establishing business initiatives.
• Control profit and loss by ensuring management team follows cash control/security procedures, maintains inventory, manages labour, reviews financial reports and takes action when appropriate.
• Involve management team in developing and communicating an action plan to achieve productivity targets (inventory control, labour costs, etc.) for individual restaurant.
• Ensure maintenance of equipment, facility and grounds meets corporate standards.
• Ensure adherence to Occupational Health and Safety Act, local health and safety codes and company safety/ security policies and procedures.
• Lead the process of recruiting and selecting qualified, high energy team members while ensuring use of approved systems and tools.
• Oversee all performance management initiatives and issues.
• Conduct all restaurant management and team member performance appraisals.
• Administer corrective action or terminations when appropriate.
• Ensure complete and timely execution of corporate and local marketing programs and new products/promotion rollouts.