Beauty Services Lead - Greater Sudbury, Canada - Sephora

    Sephora
    Sephora Greater Sudbury, Canada

    2 weeks ago

    Sephora background
    Full time
    Description
    : Regular

    The Beauty Services Lead is responsible for helping establish Sephora as THE teaching destination for beauty, including the success of in-store beauty services and classes. This position ensures a high level of client service by coaching cast on how to uphold our brand promise of personalized service by engaged experts. A key responsibility is monitoring the performance of the beauty studio as well as our Beauty Class program. Additionally this position is responsible for general leadership duties such as supervising the selling floor, assisting clients and coaching cast.

    Classes
    Observation and Feedback
  • Regularly observes classes, provides feedback and promotes use of SUBC observation form by all leadership and cast observing/ participating in classes
  • Consistently looks for opportunities to elevate client experience and shares feedback with store team and the FSC
    • Facilitators/ Coaches
  • Identify cast with potential to become a facilitator or coach and help develop their skill set
  • Works with facilitators and coaches to prepare for new class topics
    • Class Logistics
  • Works with operations team to ensure processes are established for class set up, take down as well as supply and tester management
  • Publishes classes ensuring appropriate number of spots open based on store/ class specific show rates
    • Services
  • Drives client service and operational standards at Beauty Studio and partners with Beauty Studio Coordinator to identify opportunities and implement solutions
  • Leads by example, acting as the DIC for the Beauty Studio as needed and leads/ participates in Beauty Studio touchbases
  • Ensures IQs are consistently incorporated into services and appropriate information is saved to clients BI account
  • Leverages Beauty Studio expertise to support skincare studio as needed
    • Events
  • Helps drive in-store event program by working in partnership with Education Lead and brands to implement compelling in-store events
  • Host brand partners facilitating events providing day of event support and coaching
    • Business Acumen and Driving Results
  • Utilize all available beauty service and class reporting systems (AiQ, Online Reservations, Medallia, etc.) to analyze trends and maximize the business potential
  • Monitors all store communication vehicles (MSL, ePlanner, Store Intranet, etc.) for direction, and is accountable for ensuring tasks are completed on time
    • Training
  • Trains cast on service related programs and online reservations
  • Partners with Education Lead and Sr. Artist to assess and develop color cast
  • Assist with certifying cast on service related focuses
    • Qualifications
  • 1-2 years in retail/service industry management/supervision
  • Excellent communication and client service skills
  • High School Graduate or equivalent. College degree preferred
  • Cosmetic experience desirable
  • Proficient in Windows, Word, Excel desirable
  • Proficiency in a foreign language desirable
    • Requirements of the Job
  • Verbally communicate with clients and employees in a clear manner
  • Lift and carry 50 pounds as well as bend and stretch to stock shelves
  • Work in a fragrance filled environment and handle/