Donor Experience Officer - Charlottetown, Canada - Queen Elizabeth Hospital Foundation

Description

Position:
Donor Experience Officer

Reports to:
Director, Communications


Posted:
November 2023


Hiring salary range:
$56,650 - $65,600


Position Summary

The Donor Experience Officer develops, implements, and refines stewardship and communication strategies to engage donors and communicate their impact on Island health care.

With excellent writing, meticulous tracking, passion and strategy, the Donor Experience Officer will ensure all QEH Foundation donors feel the gratitude of those who benefit from their kindness.

The QEH Foundation's values are accountability, respect, trustworthiness & integrity, leadership, and _thankfulness_- that's where you shine

Donor Stewardship and Communications

• Build on the strengths of existing programs and policies to broaden and implement a systematic and integrated donor recognition and stewardship matrix to guide your work
• Coordinate the Donor Recognition Committee of QEH Foundation Board of Directors
• Document, research, and produce customized stewardship reports to demonstrate the impact of donor support and the fulfillment of sponsorship agreements
• Manage special letters and correspondence with our US Foundation: US Friends of Queen Elizabeth Hospital
• Contribute to strategic plan initiatives to strengthen donor engagement
• Contribute to the development of newsletters, targeting compelling communication and content strategically for unique stakeholder groups
• Identify donor needs and interests and translate them into content to be used in multiple platforms such as web, social media, videos, etc.
• Write thoughtfully crafted letters to accompany donation receipts, letting our donors know what their donation will support. Keep the letters current with latest equipment needs.
• Coordinate and support the creation and distribution of donation acknowledgement programs and recognition of special events including receipting, thank you letters, and thank you notes, cards, calls, and other relevant stewardship communications
• Staying current on local news and keeping track of important donor information to be tracked and celebrated

Donor & Sponsorship Recognition and Event Management

• Develop and coordinate stewardship and sponsorship management strategies
• Ensure donations are properly acknowledged, following our donor recognition policy
• Plan and execute a donor recognition event each fall for donors advancing on the donor recognition wall
• Coordinate the creation and delivery of donor recognition certificates
• Coordinate special events for donors across programs

Information Management

• Manage the QEH Foundation Donor Recognition Wall. This includes tracking, correspondence, ordering of panels, and considering plans for expansion.
• Reviews information tracking processes regarding acknowledgement, recognition, ongoing communications to ensure Raiser's Edge donor database is accurately updated donors

Desired Skills and Knowledge

• Relevant degree, diploma, or work experience
• Minimum 3 years of experience working in fundraising and/or communications
• Ability to create and execute a comprehensive donor stewardship and recognition plan, including advising on best practices in the charitable sector
• Excellent organizational, interpersonal, verbal and written communication skills
• Detail oriented with a high level of initiative and energy
• Valid driver's license
• Experience using a donor database or similar software will be considered an asset, especially Blackbaud software
• Experience with Canva or similar design tools
• Passion for the Queen Elizabeth Hospital Foundation's mission

The QEH Foundation is a leading charity in PEI. By joining us you will also have an opportunity to participate in benefits unmatched by most.

Permanent full-time employees are eligible to participate in Health PEI's group insurance plan, sick time and the employee retirement plan.

The following benefit premiums will be 100% paid by the Employer:

• Health Plan
• Dental Plan
• AD&D Insurance
• Group Life Insurance
• Dependent Life Insurance
• Long Term Disability

Pension:

All permanent full-time and part-time employees will contribute to the Employer's pension plan - Civil Service Superannuation Fund (CSSF).

The employee's contribution will be matched as per the pension plan text.


Vacation:
Employees are granted 15 days per year vacation time until five years of service.

As with all employees of the QEH Foundation, a criminal records check is required and there is a six-month probationary period.

The QEH Foundation is an equal opportunities employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, or any additional protected characteristic as outlined by law.

QEH Foundation Selection Committee

Pay:
$56,650.00-$65,600.00 per year


Benefits:

• Dental care
• Employee assistance progr