Service Advisor - Peterborough, Canada - Trans Canada Nissan

Trans Canada Nissan

Verified Company

Peterborough, Canada

1 day ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for a Service Advisor to join our expanding dealership. The successful applicant will act as liaison between customers and our service department.

Salary to be negotiated

Duties are but not limited to:

Check in customers daily for their appointments, and discussing their needs
Communicate technician's findings to customers to help inform them on decision making
Add / update detailed information on work orders, preparing repair orders by detailing the vehicle's problems or symptoms
Schedule repairs with the shop for the day and returning repairs
Educate customers on future maintenance services/ recommended maintenances
Estimating the cost and time needed for a wide range of repairs
Testdriving vehicles to confirm the customers' vehicle is repaired as needed
Maintaining automotive records by keeping track of problems and corrective actions

Qualifications:

Keep up to date with Nissan Canada qualifications
Strong communication skills, both written and verbal
Strong customer service skills in order to handle customer complaints and questions effectively
Critical thinking, organization, time management and problemsolving skills to perform their job successfully
Ability to interpret technical terms to the customers
Patience to cope with different customers' personalities
Decisionmaking skills
Proficiency with industryspecific software, CDK is an asset

Benefits: