Program Assistant - Vancouver, Canada - University of British Columbia
Description
Staff - UnionJob Category
CUPE 2950
Job Profile
CUPE 2950 Salaried - Program Assistant 2 (Gr5)
Job Title
Program Assistant
Department
Programming and Administration | Professional Development and Community Engagement | Faculty of Education
Compensation Range
$4, $4,532.00 CAD Monthly
Posting End Date
April 28, 2024
Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students.
Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job SummaryThis position provides broad-based, flexible program and administrative support for a centralized service unit within the Faculty of Education:
Professional Development and Community Engagement
(PDCE).
The Program Assistant serves a key support function for the Senior Program Assistant team, who are responsible for processing undergraduate and graduate admissions, and is the first point of contact for customer service inquiries incoming to the PDCE unit; and, therefore, this role requires a strong customer service orientation, exceptional written and verbal communication skills, and a consistently professional demeanor.
This position reports to the Team Lead, Senior Program Assistants.
This position is physically located on the Vancouver-Point Grey campus. The unit may, upon request, support up to two days of remote work per week for this position.
This position interacts frequently with various internal and external partners and clients, including, but not limited to representatives from the University, the Dean's Office, faculty, staff, instructors, school district personnel, students, etc.
Work Performed
Provides broad-based, flexible program and administrative support for the team, including, but not limited to, the tasks listed below:
- Program Support:_
- Enters, edits, and manipulates admissions data in relevant information systems using processes of a complex nature
- Creates noncredit registration forms (using WordPress) and maintains noncredit registration form system (e.g. tracking forms, downloading/storing data, wiping registration data)
- Provides registration support for various programs, events, workshops, including responding to general inquiries, troubleshooting registration issues, sending receipts, issuing refunds, issuing certificates, etc.
- Assists in and supports internal/external event planning, including, but not limited to conferences, program information sessions, workshops, institutes or special events; this work may include, but is not limited to, sourcing venue information, obtaining quotes, arranging room/equipment rentals, arranging IT or A/V support, organizing catering, supporting registration, preparing materials, etc.; this work may occasionally require time spent outside of standard working hours (e.g. evenings and weekends) for which overtime will be paid, accordingly
- Assists with the ongoing development and improvement of electronic information support systems, such as student information systems for registration, program and course scheduling
- Administrative Support:_
- Enters, edits, and manipulates admissions data in relevant information systems using processes of a complex nature
- Creates noncredit registration forms (using WordPress) and maintains noncredit registration form system (e.g. tracking forms, downloading/storing data, wiping registration data)
- Provides registration support for various programs, events, workshops, including responding to general inquiries, troubleshooting registration issues, sending receipts, issuing refunds, issuing certificates, etc.
- Assists in and supports internal/external event planning, including, but not limited to conferences, program information sessions, workshops, institutes or special events; this work may include, but is not limited to, sourcing venue information, obtaining quotes, arranging room/equipment rentals, arranging IT or A/V support, organizing catering, supporting registration, preparing materials, etc.; this work may occasionally require time spent outside of standard working hours (e.g. evenings and weekends) for which overtime will be paid, accordingly
- Assists with the ongoing development and improvement of electronic information support systems, such as student information systems for registration, program and course scheduling
As a service and outreach unit in the Faculty of Education, the consequences of staff error could negatively impact both the reputation of the unit and/or the Faculty.
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