Business Line Manager - Cambridge, Canada - Atlas Copco Canada Inc.

Atlas Copco Canada Inc.

Verified Company

Cambridge, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We ́re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for Building Better Healthcare.**Class 1 Inc., part of the Atlas Copco Canada Group, is looking for a dynamic leader to further develop the service operations and aftermarket sales of our medical gas equipment customers in healthcare facilities across Canada. The
Business Line Manager (BLM) - Aftermarket will develop and grow Class 1 Inc.'s operations, aftermarket sales, and technical service functions across Canada to drive profitable growth in accordance with divisional targets and objectives. The BLM will also ensure that Class 1 Inc. continues to be recognized as the market leader in providing excellent customer service with highly competent personnel and maintain our, "First in Mind and First in Choice," organizational vision.

As the BLM for Aftermarket (QMS), you will report directly to the General Manager and be a key member of the Strategic Management team.

You will be a driving force for the Company's overall performance with specific focus on maintaining the image for Class 1 Inc.'s service operations and leading the Facility Services team.

You will work in close collaboration with all other functional areas within the organization including Operations/Production; Sales; Installation; Engineering; and technical support.

Role & Responsibilities:

Lead by example and be the internal champion of a Customer First attitude and embody the quick, accurate turn around of information to the customers through our MyMedGas software
Develop business plans in line with the strategy for shortterm, midterm, and longterm goals
Develop and implement department KPIs for health and safety, aftermarket service and product sales, and marketing strategy with full P&L (profit and loss) responsibility
Control of all Operational Costs, with focus on operational efficiency, utilization, cost recovery and other related divisional KPIs
Focus on climbing the medical service ladder to elevate customer penetration from core products and services to advanced products and services
Increasing service contract ratios to achieve an optimal 1:1 ratio of equipment sold/installed: equipment serviced
Introduce the proactive maintenance concept and retrofit strategy on all brands leveraging smart hospital concepts while developing the MyMedGas technology within the Canadian market with full connectivity strategy
Significantly increase our level of technical competence, working closely with Technical Product Support Manager to support execution of the training matrix and further our reputation as a service leader and provider in the Canadian Healthcare market
Evaluate the Customer needs and their potential for further development through regular interaction and support
Provide a high level of satisfaction and service quality to the existing service customers with a focus on high retention and low attrition driving growth in promoters
Stabilize, grow and reinforce the present organization to assure success in our ambitious growth targets
Develop and support a spirit of open communication and fairness in all areas of operations with continuous interaction of all areas of the company utilizing a Customer Centric approach
Safeguard integrity and transparency of operations by making sure that FAM (financial administration) reporting is understood and applied
Ensure a proactive leadership in health and safety through toolbox meetings and completion of mandatory training
Responsible for the Facilities Services team to clearly execute Preventive Maintenance (PM) inspections and maintenance activity, Equipment & Systems Support and Start Ups on Medical Gas Supply Equipment & Systems or other related equipment sold to healthcare facilities
Ensure provision of On-Call Service support by Facilities Service Technician team and Service administration activity
Involvement in additional projects as required by the business approved by General Manager or MGS division

Supervisory Responsibility:

Directing the work of remote service technicians and backoffice staff within the Facilities Service department
Compensation consideration
Disciplinary action/counselling
Performance appraisal processes
Coaching for improvement

Knowledge: