Customer Service Representative - Mississauga, Canada - The Reynolds & Reynolds Company

The Reynolds & Reynolds Company

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for a Customer Service Representative.

In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities:

Communicate with customers to gather information and learn about their needs and expectations
Resolve customer issues as received, or submit a ticket for additional research
Research and troubleshoot customer tickets
Monitor individual work load and prioritize responsibilities
Train/share knowledge with team members
Use of time for learning, growth and development

Working Conditions:

Repetitive office tasks (computer usage)
Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Training:

Classroom-style, on-the-job with a mentor, and online courses

Requirements:

Ability to understand and work with all PC based products
Ability to problem solve and train customers on software products
Ability to travel to the United States for additional company-paid training, if offered
College diploma or University degree preferred
Excellent customer service skills, especially phone etiquette
Ability to think critically, analytically and problem solve
Excellent verbal and written skills
Effective team player