Customer Service Representative - Toronto, Canada - Intangles

Intangles

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Must be bilingual Spanish / English

Must Have Experience in Automotive Industry

About Us:

Intangles is a technology-driven company that specializes in artificial intelligence and machine learning.

We are focused on transforming the automotive industry by simulating the real-world environment into a virtual world using a Digital Twin concept.

Our solutions analyze data using physics-based analytics and improve the prediction using Deep Learning. The team at Intangles are experienced professionals with a passion for innovation and excellence. We provide our clients with cutting-edge solutions that transform how companies do business.

We are a rapidly growing technology-driven company that has established a strong global presence and is expanding to North America.

We are seeking talented individuals who are looking for a challenging opportunity with a start-up mentality but will also appreciate the support of established processes and an international support team.

As part of our team, you will have the opportunity to work on cutting-edge technology and be part of a dynamic and innovative company culture.

We offer a collaborative and inclusive work environment where your contributions will be recognized and rewarded.

With our global reach, you will have access to a diverse team of experienced professionals who will provide you with the support and resources you need to succeed.

Responsibilities:

Provide exceptional customer service to our clients in the trucking industry by answering their queries and resolving issues related to our AI and data analytics tools.
Troubleshoot technical problems and guide clients through the resolution process.
Educate customers on how to use our products effectively, helping them understand the features and benefits of our tools.
Administer client accounts, including proactive data review, contract scheduling, and renewals.
Collaborate with the product development team to improve our tools and services based on customer feedback.

Requirements:

Fluency in both English and Spanish
Knowledge of the automotive industry, specifically the trucking sector
Excellent communication skills, both verbal and written
Strong problemsolving skills with the ability to troubleshoot technical issues
Ability to multitask and prioritize workload to meet customer needs
Strong attention to detail and ability to maintain accurate records
Prior experience in customer service or help desk support preferred
Knowledge of AI and data analytics preferred

If you are passionate about customer service, have strong communication skills, and possess knowledge of the automotive industry, we encourage you to apply.

This is a great opportunity to join a growing team and contribute to the development of innovative tools and services for the trucking industry.

Job Types:
Full-time, Permanent

Salary:
$50,000.00-$60,000.00 per year

Benefits: