Application Services Manager - Montréal, Canada - Tecsys

Tecsys

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About us

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs.

We work with industry leaders to transform their supply chains through technology. We're organized, we're nice, and our employees love working in our family-oriented atmosphere.

What you'll do

Job Duties and Responsibilities:

General

Create a work ethic in the Professional Services team that is built around the ability to acquire, serve, and retain clients (Tecsys Customer for Life philosophy).

Motivate and inspire the Professional Services team while maximizing billable hours.

Provide passionate leadership, coaching and guidance to the Professional services team.

Foster within the team, effective communication with all other Tecsys teams

Analyze and recommend improvements to Professional Services processes

Maintain high level of productivity for the team

Enable a 70% utilization for the team members

Meet or surpass targeted quarterly KPI's (productive utilization, billable utilization) and indirectly help to influence revenue, cost and margin.

Provide feedback to Senior Management regarding the performance of the team's resources and/or resources from other teams.

Recommend any additional reporting and measurement metrics to help evaluate and improve performance.

Team Management

Team Development

Mentoring
Develop & Provide Training
Team Member Performance
Recruiting assistance

Project Team Definition

Work closely with Team Leadership, Project Managers and the Resource Manager to effectively staff and support successful projects.

Methodology

Provide insight and contribute to methodology and ensure team members follow the methodology and provide input for suggested changesoNew Releases
Ensure your team is knowledgeable of all new features and functions
Ensure team develops documentation for new releases and functionality
With your team, define an approach for how to better document new features, functionality, and test scenarios

Delivery Excellence

Provide tactical, strategic and operational leadership to constantly deliver excellent customer service.
Execute reviews with regards to Adherence to Methodology, Quality of Deliverables and Actual Work Efforts made on projects

Continuous Improvements

Drive continuous improvements on implementations

Project Delivery

Participate on projects to the level deemed to be necessary to make the project team and project successful
Review deliverables and provide constructive feedback
Review project work and provide guidance to project team
Review methodology gates and provide guidance to project team
Travel to client site when necessary

What do you bring to the role?

35 years of line management experience in a software implementation environment
35 years of client management experience
Healthcare operational and/or software implementation experience
Excellent time management
Continuous improvement initiatives
Excellent written and oral communication
Ability to work in a highly organized fashion with attention to detail.
Ability to prioritize and complete multiple tasks.
Strong crossfunctional collaboration
Able to maintain a positive, enthusiastic attitude.
Analytical and problem resolution mindset with the ability to be flexibility and open to alternatives
Ability to work under pressure
Excellent interpersonal skills
A strong ability to build goals around company objectives and lead a team to successful completion of those targets
Ability to accommodate a high level of change and adapt accordingly
Excellent understanding of requirements definition, business process mapping, software configuration, data loading, testing and training
Knowledge and understanding of hospital supply and inventory management a preferred asset
Knowledge of medical terminology a preferred asset
Integrated distribution, warehouse and transportation operational processes experience in a healthcare environment a preferred asset
Project Management knowledge an asset
Proficiency with MS Office Programs; MS Word & advanced Excel skills are required.
Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview._

À propos de nous

Tecsys est une entreprise innovante à la croissance rapide, offrant des solutions de chaîne d'approvisionnement pour les chefs de file des industries hospitalières, pharmaceutiques et des systèmes de soins de santé, sans oublier les distributeurs, les détaillants et les fournisseurs de services logistiques.

Nous travaillons avec les chefs de file de l'industrie pour transformer leurs chaînes d'approvisionnement au moyen des technologies. Nous sommes organisés et sympathiques, et nos employés adorent le fait de pouvoir travailler dans une atmosphère familiale.

Vos responsabilités