Parts and Service Advisor - Vancouver, Canada - Weissach

Description

JOB DESCRIPTION:

Weissach, Canada's largest independent Porsche store in Vancouver is looking to add a Parts and Service Advisor to the team

Reporting to the Service Director, and working cooperatively with all other teams, the Weissach Parts and Service Advisor will be responsible of communicating effectively with customers and internal staff regarding parts and service, scheduling service appointments, dispatching work to technicians and checking-cars in.

This is an integral role for the company, contributing to the growth and value of our company.


WHY WEISSACH?
Founded in 1980, Weissach is Canada's largest Independent Porsche Sales and Service Centre.

As a relationship-based business for over four decades, we have created a culture of excellence across all levels of our business.

We are small, effective, and proud of our collective achievements, but we never stop. Being part of a dynamic group affords us the ability to really make a difference in the automotive sector.

We believe our passion for Motorsport and community involvement with our customers and charitable organizations is what drives us. We aren't simply automotive enthusiasts, it's in our DNA


TERM:
Permanent, Full-Time


NO


OF POSITIONS:
1


SALARY:
Base plus Commission


BENEFITS:

• Competitive Salary and Commission
• Comprehensive extended health plan including dental and LTD
• Paid day for volunteering to give back to your community

KEY RESPONSIBILITIES:


PARTS:

• Effectively communicate with customers and internal staff regarding parts and accessories
• Assist the parts manager with ongoing tasks
• Provide service director with pricing and availability in a timely manner
• Assess and stock parts as needed for quality and availability
• Process requests for special orders: entering data into DMS, obtain funds [paid in full], order and track parts, notify of delivery or delays
• Inspect incoming parts for conformity and damage
• Provide sales team with relevant pricing and availability on parts and accessories

SERVICE:

• Check cars in: Verify Vin's, license plates and mileage. Photograph cars and damage before the vehicle enters the shop.
• Check customers in. Review customer concerns, advise on services due, go over previous deferred services. Keep customers updated while the vehicle is in the shop.
• Complete work orders: Ensure proper information, time punches, and sublets are input correctly.
• Dispatch work to Technicians
• Deal with Sublets
• Details, towing, wheel repairs, etc
• Assist with reviewing invoices with customers and taking payment.
• Receive phone calls, booked service appointments for Service Department

YOUR SKILL SET:

• Minimum of 3 years' experience with European make models
• Efficiency and timeliness in completing work
• Complete tasks on schedule with responsibility and accountability
• Interpersonal skills and collaboration work effectively with employees and customers
• Communication professional written and verbal communication skills
• Accuracy complete transactions accurately and maintain records and maintain the integrity of our DMS system
• Ability to adapt to change take on additional tasks as required (e.g. urgent requests, teamwork, workload, rush jobs, new technology)
• Positive and outgoing personality
• English, written and spoken

WORKING ENVIRONMENT:

• Frequently manage deadlines
• Routinely stand during work hours
• Routinely work with loud noise from the shop
• Occasionally lift moderate weight
• Occasionally work outside of regular work schedule
• Occasionally respond to emergency situations
• Occasionally manage stressful situations involving upset or impatient people
• Work environment necessitates proper personal protective equipment in keeping health and safety requirements

PERFORMANCE CRITERIA:

• Positive feedback from technicians and customers (no comebacks)
• Efficiency and timeliness in completing work
• Ability to work closely with the service team
• Good problemsolving skills
• Effective listening and communication skills
• Excellent organization and multitasking abilities
• Dependability, complete tasks on schedule: accept accountability
• Participatory/ Interpersonal work effectively with employees and customers

JOIN THE #ONETEAMINTOWN:

Are you ready to drive excellence with us? Let the fun begin


ABOUT THE WEISSACH GROUP
Founded in 1980, the Weissach Group quickly established itself as the premier Independent Porsche store in Western Canada.

Having focused on becoming a relationship-based business built to be wholly customer-centric over the last 42 years, our client retention is a testament to our business values.

We continuously aim to go above and beyond. Official dealer for Bugatti, Koenigsegg, Lamborghini, Lotus, RUF, Pininfarina, and Rimac until 2021, with more than 43 years' experience in the automotive space, the Weissach Group has exceptional knowledge and understanding of the Canadian ma