Associate Project and Process Delivery - Ottawa, Canada - Bell Canada

Bell Canada

Verified Company

Ottawa, Canada

11 hours ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 411713

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.

Job Posting Details:

Company name:
Bell Canada

Job location addresses: 160 Elgin St, Ottawa (ON) or 5099 Creekbank Rd, Mississauga (ON) or 20 Hunter St, Hamilton (ON) or 600 Jean-Talon, Montreal (QC) or 671 de La Gauchetière, Montreal (QC)

Job status:
Regular Full-Time

Description of Position

The Associate - Project/Process Delivery is responsible for maintaining and designing the end to end telephony experience for the supported teams.

This includes the Corporate IVRs, Avaya, ICM Routing and Verint.

The team member will have a hand in finding ways to automate processes directly in our telephony systems ultimately making it easier for our customers and for our call centers.

The team member will also do regular reporting, analysis and validation of calls, accounts, processes, etc.

Job duties/accountabilities:

Work projects pertaining to IVR, Avaya, Verint, IEX, and potentially others.
Work requests from account changes, creations, deletions in several systems
Work with management team to identify operational opportunities within supported systems
Document processes and ensure they are maintained
Come up with innovative ideas and designs to improve customer experience and internal work
Working capacity to work in English to maintain professional relationships with English speaking stakeholders across Canada is critical to this position
Collaborate with external companies like IBM, Verint, Nice, Avaya, etc.

Essential Qualifications / Competencies

MS Excel intermediate level, ex: pivot tables, vlookups, common formulas

MS Powerpoint

Intermediate
Experience with Jira
Experience with Visio
Ability to thrive and adapt in a fastpaced, evolving environment and work well under pressure with mínimal supervision
Ability to manage multiple projects and priorities
Curiosity, problem solving, storytelling with data
Strong problem solving and decision making skills
Strong communication skill both verbal and written
Working capacity to work in English to maintain professional relationships with English speaking stakeholders across Canada is critical to this position

Preferred Qualifications / Competencies:

Basic SQL experience (MsSQL, Teradata)
Working capacity in French
Oracle SQL
API experience (SOAP, REST)

Working conditions

Monday
Friday Business Hours (flexible)
Workways Profile: Remote

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Union

Job Status:
Regular - Full Time

Job Location:
Canada : Ontario : Ottawa || Canada : Ontario : Hamilton || Canada : Ontario : Mississauga || Canada : Quebec : Montreal

Work Arrangement:
Remote

Application Deadline:06/18/2023

Created:
Canada, ON, Ottawa

Bell, one of Canada's Top 100 Employers.