IT Support Analyst - Scarborough, Canada - Variety Village

Variety Village

Verified Company

Scarborough, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

A sport, fitness and life skills facility for people of all abilities.

Job Posting

Position:
IT Support Analyst

Position Type:
Part-time, Contract

Reports To:
Manager, CRM Information and Application

Location:
Variety Village, Scarborough, ON

Who we are:

Located in southwestern Scarborough, Variety Village is an inclusive, adaptive and familyfriendly facility _

- serving more than 30,000 individuals each year. With approximately one-half of its members with a _
- disability, Variety Village has had, and continues to have, a profound impact on the lives of adults and _
- children with disabilities and their families. Variety is seeking an enthusiastic, goal-driven individual to join _
- the team responsible for ensuring a positive and safe experience for our members. _

Summary:

Variety Village is seeking a proficient and dedicated IT Support Analyst to join our team. In this role, the
incumbent will play a vital part in maintaining our IT systems to ensure seamless productivity. The position
primarily requires on-site presence.

Key responsibilities and duties will include, but are not limited to:

Act as the primary point of contact for IT-related support requests and technical issues, delivering

friendly and efficient customer service.

Troubleshoot computer hardware, software and networkrelated issues reported by staff and

escalating where necessary.

Provide technical support to staff for hardware, software and networkrelated requests adhering

to appropriate response times based on severity.

Collaborate with thirdparty IT, security and communication service providers for escalated issues

and general maintenance activities.

Install, deploy, configure, and maintain desktops, laptops, printers, and other IT equipment.
Document and maintain records of IT support activities, including resolutions and troubleshooting

steps.

Ability to learn business software quickly with mínimal instruction and troubleshoot related issues

issues.

Assist with IT procurement, as well as monitor and maintain accurate inventory records of all end

- user hardware and peripherals.

Perform basic telephone system administration tasks and escalating timesensitive, critical issues

to service provider.

Perform basic security camera administration tasks and collaborate with service providers to

resolve any issues.

Handling other duties as assigned.

A sport, fitness and life skills facility for people of all abilities.

Key competencies and qualifications:

Bachelor's degree in Computer Science, Information Systems, or related field.**
Proven work experience as an IT Support Analyst or similar role.**
Proficiency in Microsoft Windows and Office 365 suite.
Knowledge and understanding of Microsoft Dynamics CRM 2013, SharePoint, Dynamics GP and

Management Reporter is an asset.

Experience with SQL (SQL Server 2012 or later) or ERP data query/reporting tools (SQL Reporting

Services).

Strong troubleshooting, problemsolving and analytical skills.
Aptitude for learning software quickly to an advanced level with mínimal instruction.
Ability to research and resolve staff IT issues/questions promptly and independently.
Strong communication and customer service skills.
Responsible, collaborate effectively as a team member, and demonstrate independence in work.
Excellent organization, time management, and attention to detail.
Selfmotivated with a 'go getter' mindset.
Flexibility to work extra hours when required.
Ability to lift and move IT equipment weighing up to 50 pounds.

Note:
This job description is intended to convey information essential to understanding the scope of the
position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions

below by
May 17th, 2024. Applicants should be prepared to participate in a multi-step interview process.
The successful applicant will be required to complete a criminal record check.

Please note that requests for accommodation can be made at any stage of the recruitment process providing
the applicant has met the requirements outlined in the job posting. Applicants should make their
requirements known when contacted_. _

Only those individuals selected for an interview will be contacted, but we take this opportunity to sincerely
thank all who applied for their interest.