User Support Technician - Mississauga, Canada - SilverFox group Inc.

SilverFox group Inc.
SilverFox group Inc.
Verified Company
Mississauga, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

  • Experience: 7 months to less than 1 year

Tasks:


  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision:


  • 1 to 2 people

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods

Personal suitability:


  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week
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