Client Services Associate - Toronto, Canada - The Vantage Talent Group

    The Vantage Talent Group
    The Vantage Talent Group Toronto, Canada

    2 weeks ago

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    Description

    Client Engagement


    • Support core case requests by completing cases for core clients.


    • Ensures clients are taken care of promptly and professionally.


    • Prepare and pre-fill new account applications and maintenance paperwork.


    • Build, update, and retain Client Relationship Management (CRM) systems.


    • Ensure smooth onboarding and funds transfer process.


    • Name documents according to each client's preferences and assist in adhering to compliance rules by saving paperwork to the appropriate client file, while maintaining segregation between multiple client entities


    • Send paperwork to clients using the electronic signature system while adhering to the Custodian's compliance rules about electronic signatures.


    • Send outbound paperwork to clients using courier, dependent upon request.


    • Quality Check and submit & track signed paperwork to the custodian for processing.


    • Ensuring client meetings and events are positive, personal, memorable, and referrable. Investment Management Support


    • Review and update the fee audit process by ensuring the performance on the security, portfolio, and household level is calculated correctly and timely.
    • Provides trading and ensures trades are placed within the model and according to advisor/client intentions.
    • Assist and oversee margin accounts, cash flow and fees and provide advisor, management and client updates as needed.
    • Setting up money movement systems for contributions and withdrawals.

    Team Support Optimization


    • Overview support of the general inbox
    • Ensure the team is ready and prepped for upcoming client meetings.
    • Other responsibilities as dictated by the needs of the business in areas of sales, client service, and administration.
    • Provide support to Service Team, and Advisory Team as required.

    Advisory


    • Engage and prepare client onboarding requirements.
    • Update CRM with client tasks and work through the client process.
    • Support client initiatives, statements, and portfolios for various types of investment accounts (i.e. Registered, and Non-Registered Accounts, Corporate, and Trust Entities)

    Compliance


    • Follow compliance standards and protocols.

    Experience and Education:
    • Excellent Microsoft Office and Adobe skills (excel/word/pdf/PowerPoint)
    • Completion of CSC (preferred)
    • Ideally 2-3 years of experience in a financial services firm
    • Strong leadership experience demonstrated.
    • Experience with Securities, Financial Planning, Investments, and Insurance a plus.
    • Experience working within various Custodian Platforms (Sunlife, NBIN, Fidelity, Schwab, TD, etc.)