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Visitor Services Assistant
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Customer Service Assistant - Canada - ZAG Zyklotron AG
Description
This is a remote opportunity and open to candidates that reside in the United States and Canada.VelocityEHS differentiates its offering in the marketplace by providing service and support that is unparalleled in its industry. Our Support team provides B2B technical support to our customers, who include the world's most esteemed Fortune 1000 corporations.
From manufacturing to food & beverage, from chemicals to pharmaceuticals, our customers use our best-in-class ESG & EHS software solutions to make workplaces safer and more sustainable.
As a Customer Support Specialist, you would be a key contributor. The ideal candidate is an experienced support representative, who demonstrates ownership and seeks opportunities to drive overall customer satisfaction.To be successful in this role, you would need to complete technical troubleshooting related to our software platform, navigate business customer cases, and collaborate effectively with teammates and customer contacts.
You would also work closely with our Customer Success and Professional Services teams as needed.You should apply for this role if you are energized by the prospect of working with customers on a daily basis and helping our customers succeed with our products and services.
Provide prompt and courteous service to VelocityEHS customers via cases and calls in order to ensure Service Level Agreements (SLAs) are upheld.
Research and discuss topics with internal experts and/or use our internal Support knowledge base.Apply critical thinking and problem-solving skills to troubleshoot customer issues within our software.
Replicate and document software bugs in a thorough manner for escalation to Product/R&D teams.
Contribute internal content to the Support Knowledge Base.
Submit documentation and customer training requests to other teams.
Build and strengthen relationships across teams, including Product, Development, Customer Success and Professional Services teams.
4+ years' experience in Customer Support for B2B software
~ Experience troubleshooting and resolving technical issues
~ Proven commitment to deliver outstanding customer support
~ Must be comfortable working 40 hours/week in front of a computer and on the phone
~ Must be able to cover an 8-hour shift, Monday – Friday (during Central or Eastern business hours)
Experience supporting global customers
Experience using case management and ticketing systems (Salesforce, Jira, etc.)
Experience with technical documentation (internal or external)
Knowledge of Environmental, Social & Governance (ESG) industry is a plus
VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world.
Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology.
The VelocityEHS Accelerate Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.
From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor.
The VelocityEHS team includes unparalleled industry expertise, with more certified experts in health, safety, industrial hygiene, ergonomics, sustainability, the environment, AI, and machine learning than any EHS software provider.
Recognized by the EHS industry's top independent analysts as a Leader in the Verdantix 2023 Green Quadrant Analysis—VelocityEHS is committed to industry thought leadership and to accelerating the pace of innovation through its software solutions and vision.
You and your loved ones will be supported with a competitive and comprehensive benefits package. Medical/dental coverage, retirement (with employer match)Remote-first and flexible work schedule to fit your family's needs
Monthly stipend to make your home office more comfortable, productive, and successful
Corporate wellness and personalized preventative mental health care programs
We welcome and encourage diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability.
Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting[email protected]Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers.
