Contact Centre Representative- Bilingual - Mississauga, Canada - Royal Bank of Canada
Description
Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Contact Centre Representative
- Bilingual
What is the opportunity?
In this role you will be responsible for answering incoming calls received on all product lines from the general contact centre telephone lines.
What will you do?
- Ensure all calls are answered and call abandoned rates are within service standards
- Proficiency in all claims legacy and/or new systems
- Ensure distribution of telephone messages within service standards
- Assist client in filling out appropriate claim forms depending on client's request
- Responsible for logging incoming calls on the system for future reference / investigation
- Handle Notification of Life Claims for Deceased Insureds
What will you need to succeed?
- Bilingual
- Minimum of 2 years customer service/call centre experience
- Ability to multitask and balance multiple goals and priorities
- Proven confidentiality skills in dealing with sensitive information show compassion
- Proven skills in conflict resolution
- High school diploma
- Quickly adapt to changing circumstances and the ability to build trust by being inclusive, candid and sincere
Special Conditions
Please note you must be fluently bilingual in
both English and French to apply. Only applicants fluent in both languages will be considered for this position.
What's in it for you?
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and highearning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity
Job Summary
Responsible for answering incoming calls received on all product lines from the general contact centre telephone lines
Responsible for working in a team-oriented, multi-disciplinary and digital environment
Participates in projects within the department as assigned assignments.
Address:
MISSISSAUGA, Ontario, Canada
City:
CAN-ON-MISSISSAUGA
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Insurance
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
:00
Application Deadline:
:00
Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.
We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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