Support Advisor - Mississauga

Only for registered members Mississauga, Canada

1 week ago

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Job summary

As a support advisor at Net 2 Source Inc., you will serve as the front-line technical support specialist for Tier 2 customer inquiries and deliver timely and complete solutions by handling chat, async messaging, and phone channels. You will develop proactive recommendations on process improvements or efficiencies that can be gained. The role includes some or all of the following key responsibilities: Handling chat, async messaging, and phone channels. Developing proactive recommendations on process improvements or efficiencies that can be gained. Recommending system/technology enhancements that could be implemented to create efficiencies. Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Qualifications

  • Proven experience as a help desk technician and/or customer support role
  • Tech savvy with working knowledge of office automation products, databases,

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