Client & Business Services Supervisor - Keswick, Canada - Town of Georgina

Town of Georgina
Town of Georgina
Verified Company
Keswick, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Title:
Client & Business Services Supervisor


Department:
Community Services - Cultural Services


Reports to:
Jodi Pridham


Direct reports:
Client & Business Services Coordinator


Position Summary:

Responsible for the supervision, coordination and delivery of Client & Business Services related to the Community Services Department.


Responsibilities:


  • Coordinates and delivers services provided by the Client & Business Services Division.
  • Provides supervision to staff, including performance review and planning, training and development formulation, problem solving/dispute resolution, discipline, safety, and makes recommendations on hiring/ promotion/ transfer/succession planning and termination decisions.
  • Ensures adherence to Town HR policies and employment and Health and Safety related legislation; keeping abreast of emerging legislation relevant to the Town's business.
  • Manages the daytoday scheduling, organization, coordination and monitoring associated with the work of staff.
  • Provides regular and constructive feedback to staff on performance; recognizes achievements and provides individualized support.
  • Manages, motivates and mentors staff cultivating innovation, creativity and build a highly effective team while delivering high standards of work quality and organizational performance.
  • Collaborates with Service Georgina leads regularly to ensure seamless client services.
  • Facilitates the development and achievement of business and personal objectives which includes individual development action plans designed for the continued growth and sophistication of the team.
  • Ensures all ACTIVENET user staff are aware of and up to date on changes and upgrades in booked facilities.
  • Trains all ACTIVENET user staff on revisions, new regulations, new policies and requirements.
  • Ensures policies are kept up to date and that all staff are aware of and up to date on software upgrades, changes, reoccurring errors and new technology.
  • Develops, recommends, implements as authorized and monitors divisional policies, procedures and standards of practice.
  • Works closely and professionally with Information Technology and Accounting Division to ensure reconciling is accurate and to resolve issues.
  • Administers all aspects of ACTIVENET software, online registration and facility availability including system administration, capital requirements, implementations, support, troubleshooting and training of all components of the ACTIVENET software system. Liaises with ACTIVENET support to troubleshoot all support requirements.
  • Monitors and cleans ACTIVENET data base regularly and performs regular auditing to ensure that front line and programmers utilize software efficiently and effectively.
  • Effectively completes daily and weekly tasks as well as monthly, quarterly and year end maintenance to ACTIVENET.
  • Oversees accounts receivable relating to facility booking and program registration.
  • Oversees facility booking rental deposit returns and issues solutions; analyzes Facilities Division feedback and implements remedial penalties to rental deposit returns when applicable.
  • Administers and oversees facility user insurance premium program to ensure all Town requirements are met and coordinates monthly reporting and payment; makes recommendations regarding risk management where applicable.
  • Oversees the collection of revenue and cash handling procedures at Recreation & Parks POS locations including registration, membership, drop in fees, Town sponsored events, advertising fees and lease payments.
  • Prepares detailed invoicing information for major facility users.
  • Prepares operating budget submissions, including revenue generating projections in keeping with annual budget revenue targets and consistent with fees and charges and includes evaluation and recommendations to the Fees By-Law. Monitors approved budgets and reports on variances for facility bookings and recreation administration. Proposes new strategies, creative revenue generation and longterm initiatives relative to facility bookings and administration.
  • Monitors facility services trend analysis and provides recommendations to the Manager that identify effective and efficient systems for scheduling facilities, sports fields and parks.
  • Coordinates and provides annual statistical information for legislated government reporting of performance measures.
  • Prepares monthly SOCAN/RESOUND reporting along with payment on SOCAN/RESOUND licensed facilities.
  • Identifies the requirement for new processes and provides research, recommendations, RFP if applicable and implements solutions in an automated or manual environment.
  • Liaises with Facilities Division to coordinate major capital projects with mínimal impact to users.
  • Liaises and meets on a regular basis with all sports leagues; coordinates scheduling, bookings and enforces policies where required with the sports leagues.
  • Liaises with Parks & Facilities Divisions rega
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