Staff Technical Writer - Richmond, Canada - Broadcom

Description

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Job Description:

Broadcom Software

Staff Technical Writer

Do you like evaluating, analyzing complex information, and simplifying it for other people to help them understand it? Do you enjoy working together on a team dedicated to designing great product experiences? Do you want to create, share, teach, learn, and innovate with us as we explore harnessing the power of information to drive product adoption and enablement?

If this sounds exciting to you, then you're ready to join us on the Product Experience team in the Agile Operations Division (AOD) of Broadcom Software.

We're searching for a Staff Technical Writer to join our documentation team in Hyderabad, India.

Our teams value respect, trust, transparency, collaboration, and teamwork, having fun, and giving back to the community.

We believe that diversity of thought and backgrounds makes us stronger, makes our products better, and makes our customers happier.

What you will accomplish

As a Staff Technical Writer, you will strive to create content that helps increase customer adoption of products and seek opportunities to improve existing content.

You will be an influential member of the larger team and collaborate and excel within the team and cross-functionally.

In this role, you can expect to:

• Design, create, curate, and deliver highly technical content using the processes that ensure accuracy, quality, and adherence to writing standards.
• Develop videos and tutorials to improve user and learning experience
• Work in cadence with our mature Agile teams, embracing a mindset of rapid learning, experimentation, iteration, and close collaboration.
• Seek out and incorporate feedback from end-users, stakeholders, and peers at every stage of the product lifecycle.
• Collect, analyze, and share data to improve the customer's experience by improving the quality of a product's content.
• Build strong, collaborative relationships with Product Managers, Engineering, UX Designers, Support, and of course, with your writing team colleagues.
• Think holistically about the product and its place in our customers' businesses, and have an influential voice in advocating for content to create impact.
• Review the user interface (UI), partner with UX designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.
• Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs.-
• Contribute towards how-to articles, knowledge base articles, videos, and other collateral content
• Synthesize user needs, best practices, business priorities, market directions, engineering constraints, and other contextual information to formulate, articulate, and advocate for content-related decisions.

Skills & experience

To qualify for this position, you must have:

• BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences)
• Minimum 8+ years of relevant professional experience
• Experience with DITA, and content management systems (preferably AEM), Rally, or Jira.
• Experience with Adobe Creative Cloud, Camtasia, or other video development software
• Excellent analytical and written communication skills
• Excellent leadership and project management skills

To be successful, you will come to this role with solid writing and communication skills and a collaborative mindset:

• A track record of writing effective content for complex technologies
• Enthusiastic and proactive about collaborating with customers, Product Managers, Engineers, and UX Designers to understand needs and deliver great content.
• Passionate about learning new technologies, new methods, and new skills.
• Have a good understanding of Agile teams, practices, and principles.
• Ability to quickly learn technical products
• Communicate clearly and effectively with peers, colleagues, customers, and project teams.
• Set priorities and escalate issues appropriately.

Broadcom Software - Agile Operations Division

• Broadcom Software

is one of the world's leading enterprise software companies, modernizing, optimizing, and protecting the world's most complex technology environments.

With its engineering-centered culture, Broadcom Software is a global software leader building a comprehensive portfolio of industry-leading enterprise software enabling innovation, stability, scalability, and security for the largest global companies in the world.

In the Agile Operations Division, we offer business-critical software solutions that help the world's leading companies transform their operating model to be more agile.

Our ValueOps, DevOps, and AIOps solutions help these organizations drive innovation and achieve operational excellence to realize better business outcomes - and better experiences for their customers.

Our industry success is built on a decades-long track record of delivering transformational solutions to teams who plan, build, test, and operate mission-critical softwa