User Support Technician - Brampton, Canada - PVR INFOTECH SOLUTIONS INC

Description

• Experience: 7 months to less than 1 year

• Willing to relocate

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

• 1 to 2 people

• Willing to travel regularly

• Fastpaced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sound discrimination
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week