Returns Specialist - Oakville, ON
Only for registered members Oakville, ON, Canada
1 month ago
* This salary range is an estimation made by beBee
Job summary
We are seeking a detail-oriented and customer-focused Returns Specialist and SAP Key user to manage and process product returns efficiently and accurately. This role is essential in maintaining customer satisfaction and ensuring operational accuracy by handling returned merchandise, coordinating with relevant departments, and updating inventory systems.Responsibilities
- Process and manager customer return request according to company policies and procedures
- Inspect returned items to determine their condition and eligibility for resale, refurbishment, defective or disposal
- Coordinate with customer service and or service team to resolve return-related inquiries and disputes.
- Prepare return shipments back to other facilities
- Communicate with other facilities regarding defective products and approval for returning
- Support continuous improvement initiatives to reduce return rates and improve return handling
- Ensure compliance policies and relevant regulations concerning product returns
- During slower periods, provide support to the CSR team, creating quotes, answering phones, claim processing and replacement orders and returns SAP KEY USER
- Support the company with new projects in SAP
Qualifications
- 1–3 years of experience in returns processing, logistics, customer service, or a related field
- Familiarity with inventory management systems and return management tools
- Strong organizational and problem-solving skills.
- Excellent attention to detail and accuracy
- Effective communication skills, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced environment.
Job description
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