Wireless Field Operations Technician - Toronto, Canada - Rogers Communications

Rogers Communications
Rogers Communications
Verified Company
Toronto, Canada

3 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most.

Collectively, we're proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media.

We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada's largest and most reliable 5G network.

As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let's make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
Rogers is seeking a
Wireless Field Operations Technician to join our Access Networks team

You are encouraged to submit a cover letter with your appliation. Tell us about you and why we should select you to interview for this role.


What you will be doing:


  • Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met
  • Track and complete trouble tickets, participate in incident reports, and work order asbuilts
  • Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility
  • Effectively interface with NOC, Field Operations, TAC and Engineering groups to resolve network faults
  • Provide the highest quality customer service possible
  • Plan and perform preventive maintenance routines to ensure network standards of performance are met
  • Plan and implement work orders associated with UMTS, GSM, LTE, 5G, transport while respecting customer service and live network facilities
  • In depth knowledge of key quality service indicators on microwave and transmission equipment, optical fibre, TCP/IP
  • Maintain inventory of equipment and parts to perform regular field and lab duties, equipment, tools, laptop etc
  • Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications
  • Participate in activities associated with network optimization and build activities
  • Test handoffs, RSSI, transmit level on mobiles, dropped calls and investigate any changes to benchmark coverage
  • Perform inbuilding walk testing and investigate/isolate UL RSSI interference issues
  • Maintain current documentation of site status, complete trouble tickets, incident report and other required reports
  • Shift work/overtime and 24 hour oncall support is required on a regular rotational basis
  • Deal with difficult site access (seasonal) using offroad vehicles
  • Tow mobile generators for site service restoral during power interruptions

What you will bring:


  • Microwave and transmission experience would be beneficial e.g. DS1, DS
  • Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset
  • Travel is required 100% of the time within your own area
  • Strong RF and fibre background
  • Demonstrated investigative, problem solving, analysis and troubleshooting skills
  • Must possess a valid Ontario driver's license and have a good driving record
  • Ability to work with mínimal supervision
  • Proven ability to work in a fastpaced environment with shifting priorities
  • Strong time and priority management
  • Strong interpersonal and communication skills
  • Strong individual contributor and team player
years of technical telecommunications experience supporting network elements

  • New Graduates are invited to apply.
  • Diploma/Certificate in Electronics from a technical institute or equivalent work experience
LI-ED1


Schedule:
Full time


Shift:
Rotating


Length of Contract:
Not Applicable (Regular Position)


Work Location:8200 Dixie Road (101), Brampton, ON


Travel Requirements:
Up to 100%


Posting Category/Function:
Field Operations & Maintenance


Requisition ID: 283636


Together, we'll make more possible, and these six shared values guide and define our work:

  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what's right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment

Posting Notes:
Digital & Technology
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