Platform Specialist - Toronto, Canada - Mackenzie Financial Corporation

Mackenzie Financial Corporation

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Grade:

P6

Division:

Technology & Data
IGM Financial Inc.

is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements.

The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals.

Its activities are carried out principally through IG Wealth Management and Mackenzie Investments

Under IGM Financial's unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967.

Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.

At Mackenzie Investments You Can Build Your Career with Confidence

.

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them.

As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians.

We are proud to be recognized as one of

Canada's

Top Employers

by

Mediacorp

Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and

centre

.
Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing.

You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities.

We are dedicated to offering a hybrid work environment when applicable.

Duties Include:

Operational support of Telecom and Audio-Visual technologies, multivendor platform with high availability requirements
Ensure effective monitoring of platform availability, responsiveness, health, security and integrity of systems including infrastructure maintenance and patching activities
Accountable for vendor management of thirdparty service providers in a hybridoutsourced environment
Establish and continually refine technology management processes including continuous improvement, root cause analysis and critical outage response capabilities
Engage in performance and fault analysis for issues requiring indepth, extended investigation. Recommend unique approaches to issue resolution, including situation analysis, testing strategies, and fault reproduction.
Provide expert technology platform support of change implementation process including impact analysis, method of procedure review, implementation, and verification.
Maintain all current operational reference documentation and changes are introduced to the environment
Responsible for identifying end user reported incident trends and documenting knowledge articles to aid in first level resolution
Responsible for operations focused project support with an emphasis on operational transition activities

Knowledge/Skill Requirements:

Has a bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or equivalent
Minimum 35 years progressively more experience in an infrastructure service delivery environment
Experience within a 24x7 production environment, preferably across multiple data centers and 3rd party service providers
Expert proficiency in Microsoft Teams (MTR), Zoom, Telepresence, Clickshare
Experience with Microsoft Teams Administration, VoIP technologies, PBX, Telecom and Cloud based Voice technologies
Knowledge of cloud based IaaS environment management, certifications in GCP and Azure an asset
Knowledge of IP networking, including LAN, Wireless, SDWAN and VPN technologies, Certifications with Cisco, Palo Alto an asset
Knowledge of ITSM or ITOM activities and their role and implementation in a large corporation, applicable certifications is an asset
Knowledge of ServiceNow platform
Hybrid work environment, must be capable and proficient working remotely
Job requirements the ability to be stationary for long periods of time
Must have exceptional communication, organization, time management skills and strong personal commitment to quality service
There is a 24x7 on call requirement with this position (vacation and health days aside)

Asset:

Knowledge of Microsoft Teams (MTR), Zoom, ClickShare, Telepresence, Crestron Panels, NUC
Knowledge of MS Teams Voice, VoIP, PBX, Amazon Connect, Mitel
Knowledge of Google Cloud Platform, Azure, LAN/WAN/Wireless Networking, Palo Alto, DNS/DHCP, Active Directory, and Datadog
Certifications and/or training in the following is an asset:
Collaboration and networking certifications:
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
M