Technology Coach - Edmonton - University of Alberta

Description

Department Faculty of Education - Deans Office Admin

Hourly rate $21.47

Hours per week 3-37.5

Grade 4

Posted date September 3, 2025

Closing date September 16, 2025

Position Type Operating Funded

Description

This posting is open to current students at the University of Alberta; Faculty of Education undergraduate students are preferred.

This position is a part of the Non-Academic Staff Association (NASA).

This position has an end date of December 31, 2025 with the possibility of extension.

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for the Faculty of Education

TechinEd provides an ideal learning environment for students, faculty, instructors and staff in the Faculty of Education to develop their critical digital literacies in the areas of teaching, learning, research and administration. We believe in discovery learning and, thanks to the variety of technology tools and services available, TechinEd provides an excellent environment for this to happen. For more information, visit

Position

We're looking for someone who loves teaching, learning new technology skills, and helping others learn. On-job training for all technology will be provided.

Reporting to the Learning Consultant, the Technology Coach works closely with Faculty of Education staff, students, and instructors. The P/T position allows the successful applicant to demonstrate their knowledge and passion for educational technology. The Technology Coach will cultivate positive experiences for all guests as they learn and get support.

The ideal candidate will have exceptional customer service skills and office experience is a plus. They will need to demonstrate flexibility, organizational skills, problem-solving, communication skills, and the ability to prioritize.

Duties

• Support the Front Desk
• Greet visitors professionally, determining the nature and purpose of visit:
  • Triage incoming requests (phone, email, in-person) to the appropriate team member
  • Connect clients with internal and external resources when necessary
• Track incoming requests, ensuring client satisfaction
• Manage room bookings via Google Calendars
• Perform other related duties as required
• Support TechinEd Clients
• Provide troubleshooting for a variety of hardware and software
• Support students with a wide variety of technology
• Provide tutoring and/or training on the use of the TechinEd technologies
• Provide video/audio recording and editing services as requested
• Provide support for online classes via Zoom
• Deliver presentations for students, staff, and faculty
• Work with faculty and staff on developing and supporting projects like:
  • Digital storytelling
  • Screencasting and podcasting
  • Basic video editing
  • Developing/maintaining various websites (Google Sites, WordPress, Wix)
  • Maintaining a mini Maker space
• Maintain accurate records and logs interactions
• Develop learning resources as requested, such as tutorials and tip sheets
• Test and learn new technologies as they become available
• Participates on project teams as required; project work may include supporting eClass development, course delivery, faculty websites and research projects

Qualifications

• High School Diploma, current U of A student (Faculty of Education undergraduate students are preferred, but relevant experience will be considered)
• 2-3 years in a customer service or office setting is preferred
• Polite, courteous, punctual, flexible, dependable, and professional
• Effective communication skills, both oral and written
• Ability to problem solve and show initiative in the workplace
• Demonstrated interest in educational technology
• Basic familiarity with Mac and Windows operating systems, printing, scanning, etc.
• Experience with the following is an asset:
• Google Apps
• MS Office Suite
• SMARTBoard Technology (an asset, but not required)
• Audio, Photo, and Video Recording and Editing (an asset, but not required)
• Web 2.0 Tools
• Web Conferencing Tools
• Canvas

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L'Université de l'Alberta s'engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes ayant une orientation sexuelle ou une identité et une expression sexospécifique; et tous ceux qui peuvent contribuer à la diversification des idées et à l'université à postuler.

Note: This opportunity will be available until midnight September 16, 2025, Edmonton, Alberta local time.