Customer Service Representative - Vancouver, Canada - YBC

YBC

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Customer Service Representative

Location:
YMCA Contact Centre (282 W 49th Ave, Vancouver, BC V5Y 2Z5 or 955 Burrard St, Vancouver, BC V6Z 1Y2)

Terms:
Permanent, Part-Time (8-24 hours/week)

Shifts:
Thursday-Saturday or Sunday 8:00am-6:00 pm

Start Date:
As soon as possible

Salary:0-500 hours $17.25 per hour

hours $17.77 per hour

hours $18.30 per hour

1500 + hours $18.85 per hour

Reports To:
Manager, Client Services

Benefits:

Free YMCA Staff Membership
Casual dress code
Flexible Scheduling
Training and Professional Development Opportunities
Be part of a charitable organization that positively impacts the community

Nature & Scope:

The Client Services Representative works collaboratively with YMCA staff and volunteers to provide exceptional service to YMCA members, guests, and staff.

The primary focus is on the client experience, resolving any client issues and promoting membership sales and services.

Who we are?
We're a small group of dedicated individuals who love working with our Members and our Community.

We are compassionate, innovative, accountable and strive to contribute to the success of the team and the YMCA as a whole.

Who you are?
You are detail-oriented, conscientious and eager to learn. You take pride in your work and are passionate about helping others. You enjoy working as part of Team and look for opportunities to affect change.

A Day at the Contact Centre:

Requirements:

Computer proficiency, including Microsoft Office and CRM systems experience
Excellent communication and interpersonal skills with customer service orientation
Exceptional customer service skills and a great attitude towards helping others
3 professional references

Application Deadline:
Ongoing