Client Care Coordinator - Sidney, Canada - HearCanada

HearCanada

Verified Company

Sidney, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About us:

WSAudiology is a global leader in the hearing aid industry.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals who share a passion for providing _Wonderful Sound for All_.

Our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

About the position:

We are looking for a
permanent, full-time Client Care Coordinator for our
Sidney, BC HearCANADA clinic. The
compensation range for this position is $ $24.00 / hour CAD based on experience.

The Client Care Coordinator will be responsible for front-line administrative tasks, delivering exceptional client-service, supporting clinic operations, and participating in localized marketing to promote HearCANADA.

We offer competitive compensation, career and growth opportunities, benefits upon day one of hire, RRSP matching, and generous time off.

What you'll be responsible for:

Ordering supplies
Assisting clients with general questions and basic hearing productrelated questions
Processing sales and payments
Helping hearing practitioners with sanitization and basic tasks as assigned
Participating in communitybased marketing initiatives (senior living fairs, wellness expos, HearCANADA marketing drop offs, etc.)

What we are looking for:

High school diploma or equivalent education; completion of postsecondary education or certificates in medical office administration, business administration, marketing, sales, etc. would be a definite asset
2+ years of experience in a customerfacing role
Direct experience in a medical office, highvolume facetoface customer service capacity, or office environment is required
Engaging, customercentric approach in dealing with clients is required
Professionalism with the ability to handle sensitive information
Knowledge of MS Office Suite and willingness to learn and adopt new tools and software
A clean or satisfactory Criminal Background Check is required
Valid work authorization to work in Canada and to work fulltime hours is required
A valid driver's license and access to a vehicle is required to participate in some communitybased events (mileage is compensated)