Customer Convenience Team Lead- Smaland - Burlington, Canada - IKEA

IKEA

Verified Company

Burlington, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who you are

You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
You have at least 3 years of direct or indirect Leadership experience in a highvolume Sales, Retail or Customer Service environment
Your customer service and sales skills are top notch you can assess a customer's needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision
You are a total peopleperson and can strike up a conversation easily
You have an obvious passion for IKEA products and design, as well as our Sustainability commitment

What you'll be doing day to day

Be an IKEA Ambassador by understanding that you impact our customer's experience by being able to offer solutions and answer questions that relate to their home furnishing needs.
Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
Empower your team by delegating tasks as needed
Implement any new ways of working, processes or techniques as discussed with your Manager
Stay knowledgeable about instore specials, delivery options, product features and benefits
Actively approach customers to identify their needs by asking insightful questions and advise them on the best solutions for their homes
Always provide support to your team, so they can be successful in their positions
Supporting the team with additional duties, as required
Supports the overall store business plan as well as the specific team goals

About this work area

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers:

we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We're a bunch of people who are truly passionate about people

JUST SO YOU KNOW
In the IKEA world, this position is officially referred to as: Customer Convenience Team Leader

Please note:
This position requires the submission of a satisfactory criminal record check.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.