Service Specialist - Belleville, Canada - West City Powersports

Description

West City Powersports has moved into a larger location which has provided us the opportunity to add to our team of enthusiast's. We are currently looking for a personable
Service Specialist to join our team. As a
Service Specialist, you will be the main point of contact for our valued customers, assisting them with their service needs.


Responsibilities include but are not limited to:

• Responsible for communicating with customers to answer their inquiries.
• Schedule work and assign jobs to service technicians.
• Listen to customer's description of symptoms, clarify description of concerns and prepare repair orders to provide our technicians with the information required to accurately perform services and repairs.
• Explaining vehicle diagnoses and develop a repair estimate, recommending necessary services to ensure longevity of their vehicles based on feedback from technicians.
• Review workinprogress to support quality and timeliness.
• Calling customers to advise them about service changes or pickup times.
• Occasionally assist technicians.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Look up and identify the correct parts for the technicians.
• Collaborate with the parts department to order parts required for repairs and for incoming services.
• Assist the parts department with aiding customers picking up and billing parts.
• Performs other duties and functions as directed by management in line with objectives of the dealership.

Skills Required:

• A strong understanding of powersports technology and the powersports industry.
• Excellent customer service, interpersonal, and communication skills (verbal & written).
• Strong organizational, decision making, and problemsolving skills.
• The ability to communicate with mechanics, customers, and management.
• Become familiar and efficient with all phases of the computer system required for service and parts.
• Ability to prioritize and multitask in a fastpaced environment.

Education:

• Secondary School (preferred)

Ability to Commute:

• Belleville, ON K8N 4Z2 (required)

Work Location:
In person