Manager, Business Effectiveness - Toronto, Canada - CIBC

CIBC

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description:

The Manager, Business Effectiveness is responsible for contributing to the strengthening of the relationship between the bank and its clients, promoting engagement with staff across key developmental areas.

The role applies knowledge to set the overall direction for employees, ensuring consistency in execution and accountability.

The Manager, Business Effectiveness develops and tracks client prospects, as well as exercises independent judgement within defined policies and procedures.

Coordinating with business development stakeholders regarding enhancement recommendations and continuously improving administrative practices, onboarding, training, and development.

The role participates in sourcing, onboarding and transition talent, identifying and leading opportunities to enhance operational processes and employees' productivity.

At CIBC we enable the work environment most optimal for you to thrive in your role. _
Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview._

What you'll be doing

As Manager for the CIBC W360 Support team, you will develop, coach, inspire and empower team members to provide Wood Gundy Investment Advisors and our clients with a superior service experience.

You'll support employees in transferring the skills and knowledge they have and acquire into success. You'll be directly accountable for managing service levels, performance targets and quality assurance standards for a fast-paced environment.

How you'll succeed

You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You're driven by collective success. You know that collaboration can transform a good idea into a great one.
You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

Who you are

Motivate
Inspire excellent sales and customer service. Coach and mentor team members to develop skills required for their jobs and work with their team. See the vision and translate it into action by inspiring other team members.
People development
Coach team members empowering their daytoday work lives and helping them thrive in a continuous learning environment.
Analyze data
Review and analyze data including, call activity, performance measures (productivity and quality) related to the team, team members, and the Centre as a whole
You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do
You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others
You're a certified professional. You have current accreditation and good standing of CSC and CPH. (Asset but not required)
Values matter to you. You bring your real self to work and you live our values trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-81 Bay, 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills:

Accoun