Expert, Opérations de Services/ Expert, Service - Montréal, Canada - SITA Switzerland Sarl

SITA Switzerland Sarl

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

As an Expert, service operation, your role is to assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.

Additionally, you will manage and assist the Service Operations team through Problem Management.

**_

What you will do:

_**- Provide Problem Management support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

Carry out incident and problem management support to the highest standards and coordinate the resolution with the appropriate resolver groups.
Support the senior team members in the management reporting and coordination of dayday tasks during absence of the Lead Engineer.

Qualifications:

_ Who you are:
_

Minimum 5+ years experience in the Network/Cloud support domain.
Airline experience and/or ATI knowhow.
Security(Ability to configure PaloAlto or Cisco firewalls) and Network protocols.
Service Management Process
Technical Communication
Degree or equivalent Diploma / Certificate in Computer Science/ Electronic Engineering or equivalent
Recognized industry certifications such as CCIE/CCNP, PCNSE, NSE4, NSX-T/V.
ITIL Foundation Certificate is good to have.

**_

What we offer:

_**SITA's workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who've been working here for decades collaborate with those just out of college and early in their careers.

SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things:
smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you'd expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

**_
Welcome to

SITA:

_**We design, build, and support technology solutions all with one vision to create easy air travel every step of the way.

As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe.

Are you ready to explore the opportunities?