Partner Success Specialist - Montréal, Canada - Genetec

Genetec

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The team:

The Development Acceleration Program (DAP) team plays a crucial role in managing relationships with a diverse group of partner companies (more than 1000) seeking to leverage our various development tools (SDKs and APIs) to interface with Genetec products.

Our team comprises professionals responsible for administrative partner management, technical support, and the certification of SDK integrations developed by our valued partners.

Operating internationally, our team is spread across multiple locations, including Montreal at Genetec's headquarters, Paris, and our recent expansion in Singapore.

As the DAP program continues to flourish, we are seeking a Partner Success Specialist (PSS) to actively contribute to various activities related to the management of Genetec's Software Development Kit (SDK), fostering direct collaboration with our esteemed technology partners.

What your day will look like:

Being a Partner Success Specialist entails:

Managing numerous accounts continuously to ensure smooth partner interactions
Being a key point of contact, fostering effective communication with various internal teams at Genetec
Contributing to the development of a highly successful corporate program that resonates in the market

This opportunity will allow you to harness your exceptional interpersonal skills while deepening your expertise in the dynamic field of physical security.

Additionally, your work will bridge across our three office locations:
Montreal (company headquarters), Paris, and Singapore, necessitating seamless coordination and communication with colleagues and clients from around the world

Responsibilities

Coordinate and participate in presales sessions with potential partners
Oversee the provision of SDK tools, samples, and documentation to cater to development needs
Obtain comprehensive data on the scope of planned integrations and facilitate approvals through evaluation and collaboration with relevant Product/Commercial teams
Track partner data and integration status within Genetec systems, including CRM, SharePoint, Addon Portal, etc
Provide prompt answers or direct inquiries to the appropriate teams, whether from external or internal sources
Collaborate with the Inside Sales team to ensure proper processing of quotes
Work with the Customer Service team to ensure accurate receipt and processing of purchase orders
Partner with the Marketing team and partners to publish relevant information through internal and external channels
Coordinate SDK Training, Integration Certification, and other related activities
Offer firstlevel technical and licensing assistance, supporting the coordination of Technical Assistance activities
Prepare and present statistical reports on the program
Participate in program improvement processes and other pertinent initiatives
Guide and supervise interns in collaboration with other team members

About you:

Prior experience in coordination, account management, or customer service roles
Excellent proficiency in the Microsoft Office suite (Excel, Word, Outlook, etc.)
Strong interpersonal skills, fostering effective teamwork with crossfunctional teams
Ability to manage multiple projects and deadlines simultaneously
Exceptional organizational skills, attention to detail, and a processoriented approach
Excellent written and oral communication skills in both French and English Knowledge of additional languages is a plus

Let's talk perks
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