Box Office Team Leader - Charlottetown, Canada - Confederation Centre of the Arts
Description
We're Recruiting For
Box Office Team Leader
This is a dynamic position, reporting to the Manager of Guest Services, and working closely with the Sales Analyst. The Box Office Team Leader assists with many aspects of box office operations.
Duties will include, but are not limited to:
- Assist in the training, scheduling and supervision of box office staff
- Assist the Sales Analyst in setting up and maintaining performances and reporting in Spektrix
- Reconciliation of box office revenues
- Coordination of all aspects of group sales including but not limited to preparation of contracts, followup, deposits, and ticketing
- Handle customer concerns/complaints in a fair and empathetic manner
- Assist the Sales Analyst in day to day box office operations
- Process tickets sales at counter or by phone as required
- A strong commitment to providing world class service
- Dependable and flexible, willing to work evenings and weekends when required
- Ability to lead a team with a positive attitude
- Advanced level of proficiency with the English language for speaking, reading, writing, and comprehension in a professional setting; ability to communicate, present, and engage with a variety of audiences and diverse populations
- Excellent computer skills, including experience with Microsoft Office suite
- Demonstrated problem solving skills
The following would be considered an asset:
- Knowledge of, or previous experience working in a box office
- Experience working with Spektrix
- Bilingualism (French/English)
Job Types:
Part-time, Casual, Full-time
Salary:
$18.30 per hour
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Experience:
- customer service supervision: 2 years (preferred)
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