Customer Service Agent Montreal - Sherbrooke, Canada - National Bank of Canada

National Bank of Canada

Verified Company

Sherbrooke, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Customer Service Agent for one of National Bank's call centres, you'll support clients with their banking needs and help them use our electronic solutions.

You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service.

Your compensation
The salary starts at $21.50/hour with two salary increases projected in the first year. Evening and weekend premiums may apply. We also offer a program to reimburse tuition fees.

Your role

Answer client calls
Listen to clients' needs and offer personalized solutions.
Advise and offer transaction or credit solutions
Refer clients with specialized needs to your colleagues
Collaborate and share knowledge with your colleagues

The Client Contact Centre is open Monday to Sunday from 6:00 a.m. to midnight. Your work schedule is variable, and you'll be informed of your schedule three weeks in advance.

Your team
We offer a stimulating and inclusive work environment. You'll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you'll work with colleagues in an environment that fosters to learning and growth.

Learning and development
You will begin with a seven-week on-the-job training. You'll be able to experience the call centre environment and get to know your colleagues.

Your on-the-job training will focus on learning how to help clients over the phone.

You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more.

We offer many career opportunities and encourage internal mobility.

Prerequisites

High school diploma
Customer service experience
Strong ability to communicate and write in French and English. Bilingualism (English/French) is essential because you will regularly work with clients across Canada.
Promote the values of partnership, empowerment and agility
Eagerness to develop your skills

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Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Initiatives promoting community involvement
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.