Customer Service Representative - Kingston, Canada - St. John Council for Ontario

St. John Council for Ontario

Verified Company

Kingston, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our Kingston Branch.

Responsibilities:

Handle inbound and outbound customer calls in a professional and courteous manner**:
Provide accurate and timely information to customers regarding products, services, and order status**:
Resolve customer complaints or issues by investigating problems, developing solutions, and making recommendations to management**:
Maintain customer records by updating account information and documenting interactions**:
Follow communication procedures, guidelines, and policies to ensure customer satisfaction**:
Analyze customer needs and recommend appropriate products or services**:
Reconcile payment information appropriately and maintain accurate records in Microsoft 365 database.**
Requirements:
Minimum 3 years of office administration/customer service experience:
Strong phone handling skills and active listening skills**:
Excellent communication skills, both verbal and written**:
Ability to multi-task, prioritize, and manage time effectively**:
Ability to analyze customer needs and recommend appropriate solutions**
Job Types: Fulltime, Permanent