Order Desk Sales Clerk - Montréal, Canada - Eclairage Quebec

Description

As a Desk Clerk, you will be responsible for providing exceptional customer service, managing reservations, and ensuring the smooth operation of the front desk.

• Greet and checkin guests in a friendly and professional manner
• Assist guests with inquiries, requests, and concerns
• Manage reservations and ensure accurate booking information
• Process payments and handle cash transactions
• Provide information about hotel facilities, services, and local attractions
• Upsell hotel amenities and services to enhance guest experience
• Conduct product demonstrations for guests, showcasing hotel features
• Maintain cleanliness and organization of the front desk area
• Handle guest complaints or issues promptly and effectively
• Collaborate with other hotel staff to ensure guest satisfaction Qualifications:
• Excellent time management skills to prioritize tasks effectively
• Previous experience in technology sales or technical sales is a plus
• Strong upselling abilities to promote additional services or upgrades
• Basic math skills for handling cash transactions and reconciling accounts
• Proficient in English language for effective communication with guests
• Organizational skills to manage reservations and maintain accurate records
• Exceptional customer service skills with a friendly and approachable demeanor
• Ability to conduct product demos to showcase hotel amenities
• Cash handling experience is preferred but not required Note: All positions must be paid including internship positions.

• Monday to Friday

• 8 hour shift

• DCS / DEC (preferred)

• Customer service: 1 year (preferred)

• Social Insurance Number (preferred)