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Application Support Analyst - Montréal, Canada - TEK Group

TEK Group

Verified Company

Montréal, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

The APS Analyst ("Analyst") is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT.

Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed.
The Analyst shall serve on a team which acts as the first pointofcontact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
Assist the user community to resolve technical issues.
Coverage during weekend and offhours are on an "as needed" basis.

Main Responsibilities

Manage daily operations requests for assistance and oversee the help desk activity
Ensure issues are identified, tracked, reported on and resolved in a timely manner
Manage operations expectations effectively and participate to any task force required by operations if needed
Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
Prepare Test strategy, Test scenarios and test cases for the defects identified
Liaison and discussion with central teams for all parameterization related issues and any other functional advise on reported issues or proposed solutions
Work with external infrastructure, monitoring and DBA team to fix the incidents.
Ensure a smooth follow up of all technical processes (Online, STP and batches )
Understand the database concepts and provide extractions to users whenever required
Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards
Ensure excellent Communication, reporting and escalation as and when needed.

Qualifications

Bachelor's degree required; advanced degree considered a plus.
Minimum 6 years financial industry experience with an emphasis on Custody activity
Experience with PL/SQL developer
Familiarity with Autosys, Quality Center, Sailpoint, ServiceNow and Jira.
Experience in Custodian Industry is a must.
Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures
Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).
Good written and spoken English is a must.
Strong Corporate Actions/Tax knowledge in US Market is a major plus
Overall General IT knowledge is a must