sales and Reservation Agent - Canmore, AB

We are looking for a friendly, organized, and guest-focused Reservations & Sales Agent to join our team for the upcoming season. · This role is perfect for someone who genuinely enjoys connecting with people, helping them plan meaningful experiences, and guiding them through the ...

Job description

We are looking for a friendly, organized, and guest-focused Reservations & Sales Agent to join our team for the upcoming season.

This role is perfect for someone who genuinely enjoys connecting with people, helping them plan meaningful experiences, and guiding them through the booking process with care and confidence. You'll be the first point of contact for many of our guests — answering inquiries, recommending the right tour options, managing reservations, and ensuring every detail is handled smoothly from start to finish.

We're looking for someone who is personable, detail-oriented, and comfortable with sales — someone who understands that great service and strong sales go hand in hand. If you enjoy building relationships, communicating clearly, and being part of a passionate tourism team, we'd love to hear from you.

What You'll Be Doing

Reservations & Sales

• Answer incoming phone calls and assist guests with reservations
• Respond to guest emails, messages, and inquiries in a professional and timely manner
• Provide accurate information about all tours and experiences
• Create, modify, and manage bookings using our reservation system
• Send pre-tour communications and confirmations to guests
• Verify guest details, waivers, and pickup information
• Respond to guest messages on social media platforms
• Handle general administrative tasks related to tour operations

What We're Looking For

• Previous experience in customer service, sales, hospitality, or tourism
• Strong communication skills (phone, email, and in-person)
• Excellent attention to detail and organizational skills
• Comfortable balancing office-based work with field-based guiding
• Friendly, professional, and guest-focused attitude
• Ability to work independently and as part of a team
• Experience with booking systems and basic admin tools is an asset

Schedule & Availability

• Full-time availability during peak season
• Weekend and flexible availability required

Job Types: Full-time, Part-time

Pay: $20.00-$22.00 per hour

Expected hours: 20 – 40 per week

Work Location: In person