Housing Support Worker - Toronto, Canada - Fred Victor

Fred Victor

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

INTERNAL/EXTERNAL

Job Title:
Housing Support Worker

Position Type:
Full-Time, Permanent, Bargaining Unit

Number of Positions:1

Rate:
$26.52 per hour

Vacation:4 weeks
to start

Benefits:
Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid
sick leave and float day

RRSP:
RRSP with 6.5% employer contribution and 4% employee contribution after successful
completion of probation

Supervisor:
Senior Manager of 145 Queen Housing Programs

Posting Date:
August 24th, 2023

Application Deadline:
September 7th, 2023_ _

Location: 145 Queen Street East, Toronto

Why Fred Victor?

For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto.

Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are
committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

The 145 Queen Housing Programs works with chronically homeless tenants to access and maintain alternative
supportive housing in shared accommodation. This program aims to provide a safe space for individuals
experiencing deep poverty with a history of chronic homelessness and often the long-term effects of trauma and
substance use. The program serves tenants through a harm reduction, eviction prevention and community
engagement framework to reduce their isolation and build community through engaging programs and activities.

Does this sound like work you want to be a part of?
We offer a caring and collaborative environment, an opportunity to join a diverse team of caring professionals and a
chance to make a difference. With over 60 programs and services and more than 21 sites, there are lots of
opportunities to grow your career with us. Many members of the management team started in relief and front-line
roles.

What You Will Do

The Housing Support Worker will:

Provide welcoming, friendly and professional front desk support for the tenants, and other 145 Queen service

users.

Support the program by answering phones, fielding tenant questions, taking work orders, assisting with

medication, giving notices and liaising with other workers and professionals.

Use community development and conflict resolution approaches to support tenants to develop skills to live

cooperatively in shared accommodation.

Identify, intervene and deescalate crisis situations and work with tenants to develop crisis management skills.
Deal with housing related issues such as behavior, social isolation, mental health, substance use and hygiene by

- encouraging tenants to problem solve and support them to access Fred Victor and community resources.

Work from trauma informed, community development, harm reduction, client centered and collaborative

approaches.

Work as part of the Housing Team.
Work in collaboration with the hub of services offered at Fred Victor's 145 Queen Location which also includes a

safe injection site, a transitional housing program, open-house drop-in, low-cost restaurant, mental health and
justice case management services and other community partners.

What You Bring to the Team:

Demonstrated understanding of the systems that cause and support homelessness, poverty and respect for

- those realities.

Demonstrated understanding that people living on low incomes are a resource to resolve community issues and

- not the cause of the problem.

Demonstrated experience providing support within a harm reduction, restorative justice and antioppression

- based framework.

Strong customer service skills.
Highly developed written and oral communication skills.
Strong understanding of and experience in community development practices.
Well developed conflict resolution and negotiation skills and crisis management skills.
Ability to work productively within a team setting.
Strong organizational skills; highly developed ability to prioritize work through short and long term goals and

- remain flexible.

Well developed interpersonal skills that will produce effective, productive and appropriate relationships with

the tenants, community, external agencies and staff at Fred Victor.

Proven ability to constructively give and receive feedback.
Highly developed understanding of and proven ability to communicate appropriate professional boundaries.
Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect

- better service.