Bilingual Claims Advisor I - Markham, Canada - TD Bank

TD Bank

Verified Company

Markham, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

408622BR

Insurance

Markham, ON

May 8, 2023

Company Overview

Department Overview

Manage the client relationship and ensure resolution of a broad range of claims from routine - moderately complex within their area of focus and authority.

Leverage appropriate support functions in the investigation and assessment of claims, ensuring timely resolution while mitigating risks and escalation.

CUSTOMER

Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the ongoing improvement of the overall customer experience
Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate
Demonstrate flexibility to be able to change activities based on customer and business needs
Create a legendary customer experience at every interaction and look for ways to contribute to ongoing improvement of the overall customer experience

SHAREHOLDER

Prioritize and manage own workload to meet SLA requirements for service and productivity
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation
Protect the interests of the organization identify and manage risks, and escalate nonstandard, high risk transactions / activities as necessary
Contribute to business objectives for Operational Excellence
Support the timely and accurate completion of business processes and procedures
Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
Identify, suggest and actively participate in process improvement opportunities
Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and uptodate about the status / progress of projects and / or all relevant or useful information related to daytoday activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand champion for the business area/function and the bank, both internally and/or externally

Requirements:

BREADTH & DEPTH
-
Must be bilingual: French and English:

Handle some limited situations for Core Auto, Life & Health, and Residential claims
Has limited claim settlement authority and requires next level approval for claims in excess of their authority limit
Complete work within specifically defined parameters with guidance /direction from management as necessary
Leverage the Claims Resources Team to make file decisions on liability and assessment
Intermediate level knowledge with some form of related training and/or related experience or skills; Industry accreditation and training generally required
Typically reports into a Team Manager

EXPERIENCE & EDUCATION