Veterinary Daycare Manager - Barrie, Canada - Allandale Veterinary Hospital
Description
_Do you love to learn? Are you passionate about giving back? Do you want to be proud of where you work? Do you love animals? Do you want to provide quality service to clients? If so, then Allandale Veterinary Hospital wants you_
We are a twelve doctor Veterinary practice with an amazing reputation in Barrie and beyond - some of our clients travel to us from as far as Sudbury Our team is actively involved in fundraising and working with The Global Alliance for Animals and People in Canada, Central America and the Caribbean.
Our awards include the 2020 Barrie Advance Reader's Choice Award for Favourite Animal Hospital and Veterinary Service and the OVMA 2020 Practice Management Award.
We are registered as a Cat Friendly Practice and our staff are trained in Fear Free handling. We are also AAHA and CVO accredited and strive to provide high-quality care. Our team prides itself in providing outstanding care to our patients and clients. We are looking for an amazingBoarding Department Supervisor who can thrive in a fast-paced environment where every day there is something new to learn and something fluffy to cuddle
This position involves:
- Providing excellent customer service to all clients and animal care to our guests
- Managing a staff of 7 to 8 employees, ensuring crossfunctional team management
- Managing workflow for all boarding employees, coordinating boarding staff scheduling & meetings
- Monitoring and evaluating employee performance, providing learning and coaching opportunities, taking corrective action if necessary
- Ensuring employees comply with the clinic objectives, performance standards and policies
- Preparing reports and analyzing data to assist management to determine boarding department goals
- Identifying operational issues and suggesting possible improvements
- Ensures cleanliness at all times throughout
- Resolve discrepancies and make strategic recommendations
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during peak business hours
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