Customer Service Representative - Edmonton, Canada - Furnace Family

Furnace Family

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Furnace Family, a leading HVAC Company in Edmonton, we are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative / Admin.

At Furnace Family, we're not just about heating and cooling; we're about family. We take pride in providing top-notch service and ensuring our customers are comfortable in their homes. Come Join our Team.

Key Responsibilities:

You'll be the friendly voice on the other end of the line, helping customers with their inquiries and service requests.

Schedule service appointments and dispatch technicians efficiently.
Managing permits, equipment registrations.
Coordinate service orders, ensuring all necessary parts and equipment are available.
Maintain accurate customer records and service history.
Provide excellent customer service by addressing concerns and resolving issues promptly.
Collaborate with the service / install team to optimize schedules and meet customer needs.

åQualifications:

You've got great communication skills and love helping people.
You're organized and can juggle multiple tasks with ease.
HVAC experience is a plus, but don't worry if you don't have it; we're willing to train the right person.
At least 2 years customer service experience, with exceptional phone skills.
Proficiency in using computer software and office tools including Google Suite.
You thrive in a fastpaced environment.

Benefits: