Operations Manager - Langley, Canada - Interstate Batteries

Interstate Batteries
Interstate Batteries
Verified Company
Langley, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Purpose of Job:


This position will be responsible for successful management of a company owned distributorship plus a satellite location to meet or exceed all operational and financial goals, including gross profit generating and lead acquisition strategies.


Job Components:


  • Accountable for the P&L and budget performance for the operation.
  • Review, monitor and analyze weekly scorecard and monthly financials to identify variances to FY financial plan and design and implement action plans to address deficiencies.
  • Actively manage AR to maintain acceptable level for operation.
  • Develop and implement action plans for accounts with unacceptable AR balances.
  • Participate in developing annual operation budget.
  • Manage inventory to coincide with selling activity to ensure proper levels.
  • Plan for and identify root causes of inventory deviation through cause and effect analysis and design and implement action plans to address deficiencies.
  • Manage Dealer Inventory Optimization (DIO) for maximum sales efficiency.
  • Review, monitor and analyze tools on smart dashboard to identify markets that may be declining and design and implement action plans to address decline.
  • Understands key account hierarchy, visits and maintains relationships with key account decision makers at each.
  • Manage dealer erosion.
  • Develops expertise with regards to product and service competition in respective market.
  • Key contact for complaints received by operation.
  • Investigate all complaints and respond back to complaining customer within reasonable timeframe.
  • Work with sales team to acquire new business within region.
  • Formulates, develops, implements and measures market strategies penetration in respective market.
  • Communicate Enterprise initiatives, IOT goals and Regional objectives to operation staff to ensure clarity and alignment.
  • Establish set weekly meetings with operation staff.
  • Provide annual performance reviews to all operation staff.
  • Hire and promote individuals based on the proven behaviors that align with 5 requirements, 1 standard and the competencies identified for success for given job position.
  • Manage labor to meet utilization objectives for operation.
  • Provide performance management utilizing progressive discipline process.
  • Provide recognition and reward for team members that demonstrate outstanding performance
  • Provide consistent training and coaching to develop team members knowledge, abilities and skills.
  • Ensures data integrity and timely submittals into reporting systems.
  • Ensures compliance with all IOT standard operating procedures, including OSHA, and DOT compliance.
  • Focuses on development of best practices that provide greater productivity and efficiencies and drive distributorship revenue goals.
  • Manage routing procedures to ensure maximum utilization of equipment and manpower.
  • Provide ongoing feedback for continuous process improvement
  • Carry out Enterprise tests as needed.
  • Support Enterprise initiatives from other business units as well as IOT.

Qualifications:


  • Minimum of 5 years proven managerial experience is required
  • Previous experience in a Warehouse or Distribution environment a plus
  • Computer skills including Word and Excel preferred
  • Knowledge of battery or automotive systems a plus


  • Fosters teamwork

  • Interest, skill and success in getting groups to learn to work together cooperatively.
  • Strong Communication both oral and written


  • Detail oriented

  • Pays careful attention to details.


  • Interpersonal awareness

  • Notice, interpret and anticipate others' concerns and feelings


  • Plans and organizes

  • Lays out tasks in a logical and orderly sequence. Establishes and follows through on priorities.


  • Results oriented

  • Is intent upon achieving practical results. Concentrates attention on making things happen.


  • Responsive

  • Reacts promptly to suggestions and requests.
  • Actively and frequently seeks input from others.


  • Managing Performance

  • Takes responsibility for team members performance. Utilize clear goals, expectations, feedback and addresses performance problems and issue promptly.


  • Customer Focused

  • Focuses on satisfying customers


  • Entrepreneurial Orientation

  • Looks for and seizes profitable business opportunities; willingness to take calculated risks to achieve business goals.


  • Initiative

  • Identifying what needs to be done and doing it before being asked to or required by the situation.
  • Battery business knowledge
  • Ability to travel regularly to satellite location in Victoria, BC

Work Environment:


  • Ability to sustain posture in a seated position for prolonged periods of time.
  • Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
  • Specific vision abilities include close vision, depth perception and ability to adjust focus.
  • Ability to occasionally lift and/or move 50+ lbs.
  • May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airbor
More jobs from Interstate Batteries
See all jobs of Interstate Batteries