General Manager - Toronto, Canada - Cognizant Technology Solutions

Cognizant Technology Solutions
Cognizant Technology Solutions
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
We are seeking a passionate, high energy, GENERAL MANAGER. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients.

We are looking for someone who thrives in this setting and is inspired to craft relevant solutions through true collaboration.

If you are excited by change, and excel through autonomy, we would love to hear from you

Why choose cognizant?

It takes a lot to succeed in today's fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services.

We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both support and a plan.

Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It's the defining attribute that we look for in our people.

Job title - General Manager


Responsibility:

Participate in a daily teleconference call, which could include items such as:

Understand client's core objectives, ensure that all driven timelines are met, identify key program requirements through a structured design and implementation process, and ensure that these requirements and any new requirements specified by client are met.

Communicate & collaborate with client to enhance business & optimize cost and productivity.

Implement preventive & corrective measures after identifying failure points which impact business & customer.


Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks Failure Mode Effective Analysis (FMEA), extend support in managing client critical issues Root Cause Analysis/ Corrective Action Preventive Action (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business.


Act as a Change Agent and work closely with Quality, Transition, Training, Onsite teams and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements.

Identify & drive opportunities to enhance customer experience.

Identify scope for business growth & suggest business improvement opportunities.

Projects enhancement for Revenue growth.

Revenue Forecasting.

Contract Agreement.


Project Control, Management and Review / Program delivery:
Responsible for project team results.


Design and implement critical metric measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement.

Drive a culture of proactive risk identification within the process excellence within the team.

Act as a domain consultant to build strong domain knowledge to the processes.

Plan for resources based on volume projection and current available head count and allocate responsibilities.


People/Team:

Provide guidance and mentorship to team.

Align the team to customer & business needs.

Drive a culture of accountability within the team members.

Direct the organization of work within the team including duty roasters and vacations etc.

Identify competencies in the team & assign responsibilities accordingly.

Performance Management Conduct performance appraisals for team members.

Identification of training needs/training plan/records - Training Effectiveness.

Participate in career planning, succession planning & designing road maps.

Responsible for motivation level and retention of workforce.

Manage attrition through skip level meetings, planning interventions, engagement calendars.


Qualification:


Education:
Post Graduate (preferably MBA)


Employee Status:
Full Time Employee


Shift:
Day Job


Travel:
No


Job Posting:
Jun
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