Partner Solution Specialist - Kanata, Canada - Martello Technologies

Martello Technologies
Martello Technologies
Verified Company
Kanata, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

We're seeking a qualified Partner Solution Specialist who provides consultation and product expertise to guide clients in setting up and/or managing their business using Martello's tools and products.

This role will be on pre-sales support, post sale delivery and strategy for Mitel.

You will develop positive long-term relationships with customers and align solutions to address their specific challenges, optimizing business value and increasing product knowledge and sales.


Your responsibilities will include:


  • Using Salesforce to track new customers, licenses, billing and support
  • Working with team on strategic discussions for future state including redeveloping best practices, reporting and new product/features
  • Onboarding and training new partners on the value of MPA, as required
  • Providing technical expertise to the Mitel sales team for pre and post sales
  • Maintaining partner portal to allow access for top tier partners to access licensing information
  • Offering support to billing, support, and fulfillment teams
  • Will assist in identifying and building new integrations/automations and/or processes for fulfillment, billing and support to allow handoff to the appropriate internal teams


  • Occasional travel

  • MUST hold a valid passport at all times and be willing to travel

Desired skills and experience include:


  • 13 years of related experience in a similar role involving pre, post or technical sales
  • Experience working with Mitel a definite asset
  • Power BI experience a definite asset
  • A motivated, results oriented individual who loves being a part of a team
  • Open communicator who takes responsibility and isn't afraid to challenge the statusquo
  • Creative, with a problemsolving approach and strong analytical skills
  • Ability to make decisions requiring significant analysis and interpretation

What We Offer

  • A challenging position in a rapidly evolving industry.
  • A competitive salary with excellent growth and development opportunities.
  • Hybrid work environment (in office a minimum of 3 days per week).
  • Employer provided health insurance that starts the first day of employment.
  • Martello stock option grants.
  • Generous paid vacation + 10 paid personal days + 2 paid days for volunteering.
  • Professional development opportunities

About Martello Technologies
Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, Europe, and the United States.

We provide Microsoft digital experience monitoring (DEM) solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience.

Our products include unified communications (UC) performance analytics software, Microsoft 365 user experience monitoring software, and IT analytics software.

Martello offers a positive, diverse, and supportive culture.

We welcome individuals who are curious, inventive, and want to work with people who are smart, humble, hardworking, and, above all, collaborative.

Martello Technologies is committed to supporting a culture of inclusion, diversity, and accessibility to employment for all. We are proud to operate as an equal opportunity employer.

Did we spark your interest? Get in touch, we're keen to tell you more
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