Front Desk Personnel - Vancouver, Canada - Vancouver Dermatology Group

Description

Hiring for Multiple Positions:


1. Receptionist / Front Desk Personnel

2. Concierge

3. Clinical Assistant (Medical Office Assistant / Nurse)

• The
  Front Desk Personnel position is focused on ensuring patients at our clinic have a smooth check-in and check-out process. This includes; checking-in patients, checking-out patients, scheduling patients, assisting our staff with ensuring patients are seen in a timely manner, providing excellent customer service, maintaining a positive demeanor that is reflective of our clinic, and more. The Medical Office Assistant is an _integral_ part of our clinic, serving as both an introduction and conclusion to our patient's experience.
• Are you a people person with a positive demeanor?
• Are you a strong communicator and comfortable speaking to people from all walks of life?
• Are you good with technology and scheduling?
• Do you have topnotch organizational skills and attention to detail?
• Are you motivated by excellence and are you driven to help both you and your team learn and grow in the medical profession?
• Do you enjoy working in a face paced environment?

This Position Is Right For You If You Are:

• An organized person
• An excellent communicator
• Comfortable interacting with a high volume of patients phone calls and/or inperson visits per day)
• A high achiever who is motivated to see themselves and others succeed
• A creative, caring, and collaborative team player
• Able to keep up in a fastpaced, multitasking environment
• Comfortable with constructive criticism
• Adaptable to work with our EMR and other medical software/technology
• Comfortable with unexpected changes/situations and working under highpressure
• A person with a positive attitude/demeanor

A Day In The Life of Our Front Desk Personnel

• Greeting patients
• Check-In/Check-Out processes
• Creating patient charts
• Booking appointments
• Assisting with clinic flow
• Medical photography
• Clerical tasks as needed (scanning, faxing, etc.)

Qualifications

• Undergraduate degree (or higher) in any field of study at a recognized institution within Canada or the United States. Does not have to be medicallyrelated.
• Customer service experience an asset
• Prior experience working in a medical office (physicianbased practice) an asset
• The
  Concierge position provides high-level customer service by liaising with patients pre

- and post-procedure, resolving issues, answering questions and optimizing scheduling.


This Position Is Right For You If You

• Have a strong ability to communicate effectively in English (written and spoken)
• Take pride in delivering exceptional customer service
• Are comfortable with multitasking
• Are highly organized and methodical
• Are comfortable working in front of a computer and on the phone for prolonged periods

A Day In The Life of Our Concierge

• Calling patients to schedule appointments
• Answering questions regarding procedures
• Following up with patients post encounter

Qualifications

• Undergraduate degree (or higher) in any field of study at a recognized institution within Canada or the United States. Does not have to be medicallyrelated.
• Call centre, support line and/or customer service experience strongly recommended
• The
  Clinical Assistant Position is focused on assisting the physician complete the in-room encounter and optimize the patient experience.

This Position Is Right For You If You:

• Enjoy and are comfortable speaking to a variety of different patients each day
• Are comfortable assisting in 2040 encounters per day
• Enjoy working with your hands
• Have strong attention to detail and good manual dexterity (handeye coordination)
• Enjoy working in fastpaced environment
• Have good physical stamina (typical day involve lengthy periods of standing and walking)
• Are able to multitask and move through tasks efficiently
• Have strong communication skills and professional bedside manner
• Are passionate about a career in medicine

A Day In The Life of Our Clinical Assistant

• Assisting with charting
• Obtaining a basic history
• Optimizing patient positioning for procedures
• Preparing tools/equipment for procedures (surgical and/or laser)
• Obtaining medical photography (as needed)
• Counselling regarding pre

- and post-procedure instructions

• Assisting with ancillary paperwork (laboratory requisitions, prescriptions, consent forms)

Qualifications

• Undergraduate degree (or higher) in any field of study at a recognized institution within Canada or the United States.
• 1 year+ of experience with direct facetoface interaction with patients under the supervision of a medical doctor
• Nursing experience in a communitybased (nonhospital) physician practice an asset (ie. family medicine, plastic surgery)
• Customer service experience an asset

Our Medical team has a great camaraderie, and we're looking for someone who will work hard and play hard along with