Manager, Defined Benefits Administration - Mississauga, Canada - Gallagher

Gallagher

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Embark on a journey of meaningful impact with Buck Canada, where a century of experience meets a world of possibilities.

As we redefine the landscape of HR, pensions, and employee benefits consulting, you'll be at the forefront of transformative solutions.

Join us, and together, we'll create a future where businesses and individuals thrive, and aspirations know no boundaries.

Overview:
Buck, a Gallagher company, opens doors to a world of boundless opportunity and innovation.

As part of our integrated team, you'll immerse yourself in the exciting journey of serving HR departments and trustees across diverse industries.

Together, we'll build pathways to a brighter future for clients worldwide, harnessing the power of collective brilliance and shaping careers that ignite passions.

Our integrated HR consulting, benefits administration and technology services allow us to deliver on the many needs of our clients by drawing on our strength, diversity, and experiences in creating positive outcomes.

Buck is an integrated HR, pensions, and employee benefits consulting, technology, and administration services firm.

Founded more than 100 years ago as an actuarial consultancy, we've evolved to serve organizations and trustees across the health, wealth, and career spectrum.

Responsibilities:

As a Manager, DB Administration, you will be responsible for all aspects of leading and developing a team of administrators for one or more clients, ensuring the timely delivery and quality of services, and building deep relationships with clients.

With your attention to detail, you will accurately review complex automated and manual calculations.

Drawing upon your extensive defined benefit administration expertise, you have a passion for excellence and enthusiasm to drive business results by identifying and implementing process improvement opportunities, while demonstrating effective and positive leadership.

Key Responsibilities

Lead a team of administrators by championing quality, integrating team efforts, and building depth of expertise
Ensure all services delivered adhere to established procedures and plan/client requirements, while ensuring that quality control and audit standards are met
Plan and monitor workflows to ensure the timely delivery of services
Monitor compliance updates and their applicability to your team
Maintain a strong client relationship and engage in regular client interactions
Quality review various types of benefit calculations and member communications, including complex cases
Lead, monitor and/or initiate project work
Manage change management process to ensure that client requirements are met
Understand the various administration systems and tools
Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met
Create and/or manage client process documentation
Develop strong internal relationships and provide associated support teams with documentation, training, and guidance
Recommend policy and process changes/improvements
Prepare client invoicing
Review new business pricing and proposals
Foster career development by providing training/coaching to team members
Act as an effective people manager to team members, including recognizing accomplishments, participating in salary and promotional recommendations, managing the employee performance process, and ensuring that new team members receive training

Qualifications:

Minimum of 8 years progressive defined benefit administration experience
Demonstrated understanding of defined benefit plan design and the Canadian pension system
Deep understanding of the employee life cycle and endtoend administration processing
Strong knowledge of defined benefit pension plan administration, policy, and the legislation of various jurisdictions
Strong working knowledge of Income Tax Act as it applies to defined benefit pension plans
Experience managing and leading teams
Demonstrated ability to effectively build strong external and internal relationships
Strong proficiency in Microsoft Excel and Word
Excellent Englishlanguage oral and written communication skills
Strong analytical and problemsolving skills
Strong attention to detail
Proven project management skills and ability to handle and manage multiple tasks simultaneously
High ethical standards
Client satisfaction focus
Teamoriented work style, but the ability to also work independently
Strong interpersonal skills, providing the ability to manage a variety of business partner relationships
Professional clientfocused manner and diplomacy
Ability to remain poised, patient, empathetic, tactful and composed while communicating with client, staff, and plan participants
Ability to organize, set priorities, manage multiple and changing priorities in a fastpaced and teamoriented environment
Strong mentoring and training skills
Bachelor's or Associate's Degre