Dispatcher/customer Service - Oshawa, Canada - Upper Canada Fuel and Burner

Upper Canada Fuel and Burner

Verified Company

Oshawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Upper Canada Fuel & Burner is a family-owned business with our head office located in Peterborough, ON and additional locations in Oshawa, Napanee & Kingston, ON. Upper Canada Fuel and Burner is committed to supplying quality home comfort, commercial products and service to our customers across our expanding geographical footprint.

We are seeking an experienced Team member for a full-time role at our Oshawa site. This role will consist of approximately 42 hours weekly.

Dispatch

Receive customer fuel order calls
Create and dispatch tickets
Assign tickets to drivers
Route deliveries in most economical manner possible
Process and accept all tickets
Work with customers to deal with all delivery concerns
Work with Fuel & Lubricant sales team to ensure customers' needs are met
Work with Drivers to ensure accurate and timely delivery of products
Assign and set up degree days/zones for all new degree day customers
Monitor degree day and zone customer deliveries and adjust as needed
Maintain delivery zones in the system and assign to new accounts
Maintain Degree Day spreadsheets and update Degree Days in WTBS
Review after hour calls each morning and respond to fuel related calls
Maintain driver oncall list and advise after hours call centre of changes as needed
Monitor driver workload and degree days and creating degree day pull lists, both authorized and unauthorized, to ensure no run outs occur and maximize driver workload

Lubricants

Coordinate any packaged product / lube deliveries on truck
Backup and daily support as needed for lube purchase entering
Backup and daily support as needed for lube inventory
Fully knowledgeable in lube sales to assist customers at front counter
Backup for lube sales

General Administration

Answer telephones in a timely manner and respond to general inquiries
Maintain an organized filing system
Closing of accounts as necessary
Maintain credit comments in WTBS, documenting all customer conversations
Set up new ship to addresses, tanks and new prices
Assist with any special projects to mass update customer accounts
Integral member of the Oshawa team as well as liaising with staff at other sites

Maintain required documentation on customer accounts; follow-up with customers as needed to ensure no interruption to service/delivery schedule

Complete and maintain spreadsheets, scheduled reports and regular system updates
Respond to customer inquiries regarding their account; providing details as required
Assist with Degree Day credit/hold review as needed
Other general administrative tasks as assigned.
From time to time workloads and tasks are reassessed and tasks may be added or removed at any time at the discretion of UCF&B management.

Minimum Requirements:

2 years relevant administrative experience
Strong MS Office skills
Proven experience working in a dynamic and flexible environment
Perform duties on time at a high standard
Excellent communication skills (verbal and written)

would be an asset:
previous dispatching experience, certified or willing to train on forklift

Hours of work - This is a Full Time in office position.

7:30am to 4:00 Monday - Friday.

This position requires you to be on an inventory rotation for 3 weekend hours once every 3 weeks on a Sunday.

Job Types:
Full-time, Permanent

Salary:
$18.00-$24.00 per hour

Benefits: