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    Quality Customer Service Representative - Welland, ON, Canada - Sportchek

    Sportchek
    Sportchek Welland, ON, Canada

    1 week ago

    Default job background
    Full time
    Description
    Customer Service Representative page is loaded Customer Service Representative
    Catharines, ON posted on Posted 27 Days Ago job requisition id JR100643 Customer Service Representative

    Unilingual positions will be working in-office for 9 months, then will be given the option to work hybrid .

    Digital Channel C ustomer

    Service Representative:
    Support eCommerce customers with their inquiries for CTOnline , SportChek , Atmosphere, Mark's Pro-Hockey Life and National Sports
    Support our mobile applications and emerging payments
    Communicate with customer over phone, email & chat

    Respond to a wide variety of requests from Canadian Tire Roadside Assistance, Home Services and Drivers Academy customers such as dispatching a service provider to provide roadside assistance, general inquiries on membership benefits/product features, enrolment, etc.

    which ultimately will build loyalty to the Canadian Tire brand


    Corporate Customer Service Representatives:
    Address inbound calls from retail customers, as well as any affiliated programs, and store staff regarding a wide range of issues, questions, concerns, complaints, policies and advice
    Cross-sell, up-sell, close online sales orders and resolve issues, in an effort to dive customer satisfaction and loyalty

    At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers.

    Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.

    Our Commitment to Diversity, Inclusion and Belonging

    We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.

    We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.

    We are united in our purpose of being here to help make life in Canada better. .
    We stand firm in our Core Value that inclusion is a must.

    We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.

    Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

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