End-to-End Support for HaloITSM

Job summary
End-to-End Support for HaloITSM includes full configuration and administration of HaloITSM incident management service request change problem asset management SLA setup escalation rules priority matrices user agent role management ongoing platform health monitoring optimization corporate system integrations Microsoft 365 Azure AD SSO user provisioning authentication email collaboration tools monitoring alerting tools asset management CMDB integrations REST API integrations automation process improvement workflow automation approvals auto-assignment categorization routing self-service portal knowledge base support continuous improvement ITSM processes reporting compliance governance SLA KPI operational dashboards custom reports ITIL-aligned process documentation change release tracking ongoing support maintenance L2L3 support issue troubleshooting root cause analysis platform upgrades patching testing user support training documentation knowledge transfer contract duration less than month with hours per week.

Mandatory skills:

• IT Service Management
• IT Asset Management
• Configuration Management
• Incident Management

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  Job description

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