Client Relations Representative - Toronto, Canada - Invesco

Invesco

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As one of the world's leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives.

By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.

If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco.

Make a difference every day

Job Description:

The Department:
The Client Relations department is committed to providing a "customer first" culture at all levels.

We are also committed to delivering the highest level of quality service to our Canadian client base while maintaining costs at a reasonable level.

Our focus is putting the Interest of our client's first and building stronger relationships, which will foster customer loyalty. We also believe strongly in offering value added services that exceed expectations with all contacts.

Your Role:

You will be responsible for:

Receiving all inbound calls and representing Invesco in a professional manner across all media types
Establishing and building rapport with customers by engaging in conversations that educate them on Invesco products and services.
Develop and offer business building ideas to enable our client base to become more efficient in the way they do business with Invesco
Work closely with other departments and representatives to build and maintain existing business and relationships
All administrative client service issues (i.e., rejected trades, problem resolution)
Ensure all information requested by clients is forwarded on a timely basis
Highly diligent in understanding customer requirements
Meeting or exceeding departmental quality standards and jobrelated performance targets
Demonstrating strong multitasking skills while still being accessible to our client base by performing the daytoday operations

The experience you bring:

Passion for delivering an exceptional client experience
Strong desire to learn and grow in the investment management industry
Thrive in a workplace culture that promotes diversity and teamwork
Strong verbal and written communication skills
Analytical and critical thinking skills to solve client problems
Postsecondary education, strongly preferred

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value.

As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.

What's in it for you?

Our people are at the very core of our success and we strive to provide employees with a competitive total rewards package which includes:

Hybrid working environment
RRSP Contributions
Health & Wellness Benefits
Work flexibility Programs
Parental Leave Benefits
Study Support

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.